Character graphical changes are NOT in an acceptable state, please make it optional

[Loggos]

This raises an interesting thought. If you and someone else have the same character look, and you perceive it negatively while they perceive it positively, who is correct? Who do the developers listen to?

I'm not saying you're wrong or even referring to you specifically, I'm just thinking about being in the dev's shoes and it seems like quite a pickle. How do you design around individual perception, which is different for every one of the millions of people playing the game?

I certainly don't envy being in their position right now. lol

That is a very good point and I'd say (in an ideal world where it would be possible): don't put away with old options but keep the new ones too. Like this players who prefer their old look are happy and people who prefer the upgrade are happy.

From a realistic business point though I do think it's a risky move to actively resculpt certain features that have always been there and that, in a character driven game, players have grown attached to. I can totally live with the lighting changes and how it would affect my char. But I see no reason to go out of their way and completely alter established features. So many people love m!viera face 3's mouth for example. So is it a good decision to resculpt it? Or would it be better to keep something so beloved and add more options (since the new mouth has now already been created anyway).

No one would be right or wrong there, but it is exactly why it was important to carefully preserve the existing feature sets. And present all alterations as optional features, not changing the bases. Otherwise they are robbing people of characters they might have known for years in exchange for something new people just found out they actually like more.
There should not have been such a choice to begin with. It’s rather sad.

You said it better but by that point I had already posted haha. I completely agree!