DT Benchmark not launching

[Calysto]

Hello.

I tried using the benchmark, but it won't launch :
-The DT splashscreen appear
-A cmd for GraphAdapterDesc.exe appear (empty) and stay for a few seconds
-Nothing
-the GraphAdapterDesc process stay suspended and can't be killed

did reboot/launch as admin ; nothing

My config is probably low for DT, but it still run XIV without issue.
-Windows 10
-ssd
-16Go ram
-Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz
-Nvidia GeForce GTX 950M

I know cpu/gpu are low, but at least start the thing or show an error message

[Vautravers]

It happens the same for me, but my specs are:

- Windows 11 with directx12
- ssd
- 32Gb ram
- 11th gen Intel core i7-11800H @ 2.30Ghz
- Nvidia Geforce RTX 3080 Laptop GPU (VRAM 8018)

With this I can play quite well Endwalker and goes well into the recommended for Dawntrail but no dice.

I've tried to lower the benchmark settings to the minimum too, redownload the benchmark and reinstall it again, reboot my system... it does the same

-

edit: I've updated my graphic drivers, made sure to have all my system updates to date and quite frankly I don't know what to do because nothing works

[Larirawiel]

-Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz

I guess, your CPU is the problem. The CPU must be a Intel® Core i7-7700 or above, sorry.



Cheers

[CosmicHedgie]

I guess, your CPU is the problem. The CPU must be a Intel® Core i7-7700 or above, sorry.

I definitely don't think it's a problem with the CPU

I'm having the same issue with my gaming PC, had tried opening the Benchmark on another PC with a much weaker CPU below the minimum requirements, and while the framerate was at single digits it at least launched and let me make a character, unlike with my gaming PC

[JulesVante]

I'm having the exact same problem. My PC is a potato, but it runs the current version of the game in high specs, but the benchmark is not loading at all. And it's weird, cuz I remembered that I downloaded the FFXV benchmark once, and it ran. Sure, it didn't had the best results, but at least the benchmark worked.

I really wanted to try the benchmark in my current PC before rushing out to buy a new one, but it's showing to be quite the endeavor

[CorruptAngel920]

I'm having trouble running it too. Though mine seems to be a directx error? "Fatal Directx Error (30000000) for which I've found no solutions. Graphics card is up to date and the system meets the minimum specs.

[Calysto]

Thanks ; I was able to solve the problem by updating the following (sorry I can't tell you exactly which solved the issue) :
I did update manually :
-Nvidia drivers
-ZoneAlarm
-misc optional system update (.net runtime was not among them)

My potato was able to breach the 4k in laptop-hi with some margin ; my "current config" got me 2.5k :x

[Larirawiel]

-ZoneAlarm

Uninstall Zonealarm, pleeeeeeeeaaase. This software is a real piece of cr*p.



Cheers

[kittykat19955]

I'm having the same issue. I've tried updating my graphics drivers, running as administrator, I adjusted the compaatibility settings, etc. None of the usual fixes has worked.