DT Benchmark not launching

[Redivo]

I found this solution on a reddit thread regarding the issue with the Benchmark not launching, and it actually worked for me!

I had the exact same problem as OP.

After doing some digging it looks like the launcher throws a System.Management.ManagementException when it tries to get the system information. For me, this seems to have been caused by corrupted files in my Windows Management Instrumentation service.

This should fix that:

Run cmd as Administrator

Type "cd wbem" and hit Enter

Type “dir /b *.mof *.mfl | findstr /v /i uninstall > moflist.txt & for /F %s in (moflist.txt) do mofcomp %s” and hit Enter.

[Airic]

I found this solution on a reddit thread regarding the issue with the Benchmark not launching, and it actually worked for me!

This worked for me! For anyone else, there's other reddit threads that look like they might have more traction in terms of providing solutions so I'd keep watching those if this doesn't fix it.

[Ruuuya]

Same issue.
Laptop with Wins11 DirectX 12, Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, RAM 12.0 GB, GeForce GTX1050
It's quite potato I think... but at least it still met the minimum requirements for Dawntrail?
A cmd for GraphAdapterDesc.exe will appear and stay for a few seconds with every trying. Trying any ways to launch and still appear the same.
No problem in Endwalker and even playing with highest resolution UI LOL

Edit: Launching as admin did not work on mine. Same as redownload & changing download/extract location & run in Wins7/8 compatibility mode & unset reading mode of every files.
I'm dead

Edit again: RESOLVED
Caused by the outdated graphic drivers.
Download the NVIDIA experience from the NVIDIA official website, use it to check on your graphic driver's version and update it if it's outdated.
Mine potato laptop was able to run the Dawntrail benchmark right after the update. Hope it helps!

[Exodyce]

Silly as it is, launching as an admin fixed this issue for me. I'd try to launch and it would flash a cmd prompt and the dawntrail logo for a fraction of second, then crash. Launching as Admin made it work for me.

[Redivo]

Just wanted to add to the thread as I too am having the same issue. In fact, the benchmark doesn't even launch or give any error message. I double click it and nothing happens.

Already tried downloading it again, runing as admin, updating drivers. Still nothing. Even tried runing the Endwalker benchmark and it also does not execute. Nothing.

The weird thing is that I tried runing it on a notebook with much lower specs and it ran, no issues (of course the results were extremely poor, but at least it ran).

No idea what is going on or how to solve it.

My specs are as follows:

Win 10 64-bit
AMD Ryzen 5 3600X
32,0GB Dual-Channel DDR4 @ 1199MHz
NVIDIA GeForce RTX 4060

[RiversideGuy]

Bingo, that got me to having it work... changed properties and I'm good to go.

[Noshpan]

Just want to add my hat to the benchmark simply not even starting. Even when running as admin. Just get a splash screen, CMD prompt & nothing.

[MedleySonata]

I was having this issue, where I could get the launcher to open fine, but if I tried to open the character creation or run the benchmark, it would load for a moment, show the loading screen, and then just close. Oddly, changing the settings to be in full screen made it work for me finally. It was in windowed mode initially, and windowed fullscreen also did not work.

[JTSpender]

I was able to run the benchmark fine on my computer, but my boyfriend is having this same issue. The splash screen loads, it opens the GraphAdapterDesc.exe app, and then crashes. When I checked the Event Log Viewer it was indeed this GraphAdapterDesc.exe that was crashing, in C:\WINDOWS\SYSTEM32\ntdll.dll. Windows 10 and drivers for both his main graphics card and his integrated graphics card are all up to date. Not sure what else to do.

[somnysis]

I was having slightly different but similar issues (benchmark would launch and instantly crash) and managed to fix it. I knew my laptop wasn't the best but I was certain it should at least be able to open!!

(for those with nvidia graphics cards)
By checking device manager it said my nvidia driver was up to date and had no updates. I had nvidia geforce experience installed, checked that too, I had previously installed some version of the 'GeForce Game Ready Driver,' and the application said there was a new version of that to download. However every time I tried to install that it said it failed. Figured the application itself might've been outdated so I uninstalled geforce experience and reinstalled it. I was then able to download the newer game ready driver, and from there the dawntrail benchmark launched perfectly!

I suspect my old 'game ready' driver had compatibility issues with the benchmark.