Random DirectX11 Error Crashes

[Seyomeyo]

Hi. I've been having increasingly frequent directX11 crashes starting around early March. Sometimes it will through the standard directx11 dll errors, sometimes it will just force close with no warning or message. Things I've tried.

Rolling back nVidia drivers. DDU uninstall with safe mode

Upgrading nVidia drivers.

Making sure any bios overclocks are disabled, including XMP

Underclocking GPU by 50 MHz. This caused major artifacting.

Reinstalling windows, along with FFXIV

Swapping out motherboard, GPU, and installing FFXIV to a fresh NVMe drive

trying different G-Sync settings. on. off. fullscreen, fullscreen and windowed.

Tested RAM using Memtest86.

Tested CPU using intel processor diagnostic.

Checked event viewer for errors. these errors never pop up there.


Currently on my second 13900k. Was getting similar errors with the first one back in October, but that one got RMA'ed after it wouldn't even accept a windows reinstall





-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\###\Documents
FINAL FANTASY XIV ONLINE D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900KF (32 CPUs), ~3.0GHz
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SYSTEM_BIOS 1641
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FINAL FANTASY XIV
Settings
Settings
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-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-


MSI Afterburner 4.6.5
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Samsung Magician
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
CPUID CPU-Z 2.09
CPUID HWMonitor 1.53
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Corsair iCUE5 Software
NVIDIA Graphics Driver 552.12
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
Microsoft Update Health Tools
Intel Processor Diagnostic Tool 64bit


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\123.0.2420.81\msedgewebview2.exe 000044B4
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004284
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 00003324
C:\Program Files\Corsair\Corsair iCUE5 Software\QmlRenderer.exe 000033C0
C:\Program Files\Corsair\Corsair iCUE5 Software\crashpad_handler.exe 00001A9C
C:\Program Files\Corsair\Corsair iCUE5 Software\iCUE.exe 00001350
C:\Program Files\Google\Chrome\Application\chrome.exe 00003E48
C:\Program Files\WindowsApps\Microsoft.GamingApp_2403.1001.2.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 00002F5C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2403.1001.2.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00001EA0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002138
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00000FC4
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.234.783.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00000D30
C:\Users\Dan\AppData\Local\Discord\app-1.0.9039\Discord.exe 00003FB4
C:\Windows\Explorer.EXE 00001DC0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001CEC
C:\Windows\System32\GameBarPresenceWriter.exe 00001ADC
C:\Windows\System32\LocationNotificationWindows.exe 00003038
C:\Windows\System32\RuntimeBroker.exe 00001864
C:\Windows\System32\SecurityHealthSystray.exe 000028B0
C:\Windows\System32\SystemSettingsBroker.exe 00002950
C:\Windows\System32\smartscreen.exe 00000DE8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020CC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000020B4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002720
C:\Windows\system32\ApplicationFrameHost.exe 00002D28
C:\Windows\system32\DllHost.exe 00001A68
C:\Windows\system32\conhost.exe 000033D0
C:\Windows\system32\sihost.exe 000015EC
C:\Windows\system32\svchost.exe 00001BF0
C:\Windows\system32\taskhostw.exe 00001BAC
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003AAC
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003F7C

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). At this time, it appears that your GPU [GeForce RTX 4080 SUPER] driver was last updated on [4/1/2024]. There should be a newer version out by now, please try once more updating the GPU driver to the latest version.
- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive, it looks like it may be installed on the D: Drive from your system report (If Steam version, make sure both the game and Steam are installed on same drive).
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated, if Windows was recently updated please consider rolling back to a previous version.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

It is possible there may be damaged and/or corrupted files interfering with the program. Please consider using either DirectX or Windows file checkers to search for and repair any damaged/corrupted files.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Larirawiel]

SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900KF (32 CPUs), ~3.0GHz

You are propably affected by this:

https://videocardz.com/newz/intel-13...g-investigated
https://www.radgametools.com/oodleintel.htm


Possible solution:
"A reportedly successful workaround for many people is to use Intel XTU and lower the Performance Core multiplier from x55 to x54 or x53. Apparently, affected titles may then crash one more time during load immediately after, but will work afterwards (we have not been able to confirm this ourselves). Using XTU is likely the quickest and easiest way to go and doesn't even require rebooting to try different settings, but you might need to reapply it after every start if you don't save the profile. (Alternatively, set the P-core multiplier in the BIOS instead.)"


Give it a try.


Cheers

[Seyomeyo]

Hello all. CPU was found to be faulty. On top of the FF issues, it started crashing Discord, random chrome tabs, and failing to load Windows activation and even GPU drivers.
A friend loaned me his i5 12600, and issues stopped. GM's please feel free to move this to resolved. Have a good weekend.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!