HTTPS System Error (-2146697208)

[Huebmayer]

Since last Tuesday, I'm getting the same error (-2146697208) every time I try to boot the game. I'm playing the Steam version of the game on Windows 10.0.19045 if that is somehow related.

I tried various possible solutions I found online unsuccessfully, including: restarting PC & router, launching as admin, resetting internet settings, enabling all SSL/TSL settings, deleting all browser data and lastly uninstalling/reinstalling the game

I'm at my wits end and don't know what else I could try. Also, I would happily provide any additional information if necessary.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

If the issue persists, please try the following instead:
- Run FINAL FANTASY XIV as an administrator.
- Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
- Lastly, we suggest to power cycle the console and router by shutting down the PlayStation/Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Huebmayer]

Thank you for the reply!

The issue seems to be fixed after I disabled all my browser extensions and my firewall & antivirus.

Have a nice day!

[Eenkalzet]

Greetings Huebmayer,

We are happy to hear that that your issue has been resolved. If you have any more questions or concerns, please post again in the technical support forums.

This thread will be moved to the 'Closed Concerns' sub forum as a result.