Quote Originally Posted by kiraira View Post
I was unable to log into my account when Dawntrail was dropped, so I bought the game as a guest via credit card. I got my order's confirmation email, but no preorder code with it. Am I screwed because I didn't buy the game while logged in? I've been waiting on a reply back from support since 3/28. I'm really nervous that I won't get my code at all. Is anyone else having this problem?
There will be 2 different codes related to the pre-order.

The first code is the bonus item code. It should have been sent to you in an email by now as long as your credit card has been charged for the pre-order. You're not screwed as such but it will be more difficult to resolve any problems since you ordered as a guest instead of ordering while logged into your account. Make certain to keep your email confirmation in a safe place.

The delay in response isn't surprising since this was a holiday weekend. If you don't get a response today, try contacting Customer Support again tomorrow.

The second code will be the actual game key. Those will not be available until the official release date. Your bonus item code (once you're able to register it to your account) will give you access to Dawntrail during Early Access and for approximately a week after the official launch. After that, you will not have access to Dawntrail until the game key is registered to your account. SE will post a notice on the Lodestone at the official launch with instructions on registering the game key for those who pre-ordered.