Has anyone still not received their preorder codes?

[Jeeqbit]

T

I see folks talking about receiving codes for the pre-order bonuses via email; does that apply to PS5 and PS4 pre-orders as well as PC ones? I'm used to PS5 pre-orders just giving you the stuff without any need for codes (though maybe FF14 is different, it's been a hot minute since Endwalker) and I want to make sure I have my ducks in a row before making a support ticket.

Usually FFXIV codes need to be entered via the mogstation. In some cases, platforms like Steam show the codes in a menu somewhere, but that is likely the game and expansion codes rather than preorder codes.

If there are special differences for Playstation then I don’t know.

[Brynne]

I see folks talking about receiving codes for the pre-order bonuses via email; does that apply to PS5 and PS4 pre-orders as well as PC ones? I'm used to PS5 pre-orders just giving you the stuff without any need for codes (though maybe FF14 is different, it's been a hot minute since Endwalker) and I want to make sure I have my ducks in a row before making a support ticket.

My friends who play on Playstation say that they just bought the expansion and the pre-order items showed up in their in-game inboxes. If that didn't happen for you, you should first make sure your purchase went through and if it did, contact SE support for help.

[DrWho2010]

I see folks talking about receiving codes for the pre-order bonuses via email; does that apply to PS5 and PS4 pre-orders as well as PC ones? I'm used to PS5 pre-orders just giving you the stuff without any need for codes (though maybe FF14 is different, it's been a hot minute since Endwalker) and I want to make sure I have my ducks in a row before making a support ticket.

There are no codes needed for PS4/PS5. You buy off the Playstation store, then the next time you open the game, you'll be asked to apply the purchase to your square enix account. Then it's done. ezpz

[chris_mgk]

My order was the standard edition through square enix EU store while being logged in(don't know if this changes anything)
I received the confirmation email with my order and then after 3 minutes the email with the code which has
Wind-up Zidane Minion
Azeyma's Earrings (including 30% EXP bonus up to level 90*)
Early access to Dawntrail

The actual game code will be sent with a separate email a few days before release and you will have to redeem it before the release in order to maintain access to Dawntrail

[DiaDeem]

My friends who play on Playstation say that they just bought the expansion and the pre-order items showed up in their in-game inboxes. If that didn't happen for you, you should first make sure your purchase went through and if it did, contact SE support for help.

PlayStation is different. IIRC, everything is automatic because your SE account is married to your PSN. I haven't been on PlayStation since ShB, but that's one advantage of console.

[SnowVix]

I was unable to log into my account when Dawntrail was dropped, so I bought the game as a guest via credit card. I got my order's confirmation email, but no preorder code with it. Am I screwed because I didn't buy the game while logged in? I've been waiting on a reply back from support since 3/28. I'm really nervous that I won't get my code at all. Is anyone else having this problem?

Have you checked your spam folder? Outlook's was really aggressive and scrapped mine because it came right after the purchase email.

[Amenara]

Have you checked your spam folder? Outlook's was really aggressive and scrapped mine because it came right after the purchase email.

Yeah, the SE emails ended up in a random, not inbox, folder in my gmail as well, was weird to see. That being said it still took a day for me to get my codes after I pre-ordered which was a bit odd, not that it really mattered. Had friends get theirs instantly and other stuck waiting like I was.

[Sotaris]

I see folks talking about receiving codes for the pre-order bonuses via email; does that apply to PS5 and PS4 pre-orders as well as PC ones? I'm used to PS5 pre-orders just giving you the stuff without any need for codes (though maybe FF14 is different, it's been a hot minute since Endwalker) and I want to make sure I have my ducks in a row before making a support ticket.

On console it automatically applied, you just have to quit the game (if it was running when you pre-ordered on PSN / MS Store) to apply the license to your account.

[Larirawiel]

I ordered DT as a guest and payed via Paypal. May preorder bonus code came 11 hours later via e-mail.

And if you buy DT in Steam then you will not get any e-mail with bonus codes. You have to retrieve the code from Steam.



Cheers

[Sotaris]

I ordered DT as a guest and payed via Paypal. May preorder bonus code came 11 hours later via e-mail.

And if you buy DT in Steam then you will not get any e-mail with bonus codes. You have to retrieve the code from Steam.



Cheers

Under "CD-Keys".