Has anyone still not received their preorder codes?

[kiraira]

I was unable to log into my account when Dawntrail was dropped, so I bought the game as a guest via credit card. I got my order's confirmation email, but no preorder code with it. Am I screwed because I didn't buy the game while logged in? I've been waiting on a reply back from support since 3/28. I'm really nervous that I won't get my code at all. Is anyone else having this problem?

[Sotaris]

It’s still holiday, you’ll probably get a reply tomorrow.

[LianaThorne]

I was unable to log into my account when Dawntrail was dropped, so I bought the game as a guest via credit card. I got my order's confirmation email, but no preorder code with it. Am I screwed because I didn't buy the game while logged in? I've been waiting on a reply back from support since 3/28. I'm really nervous that I won't get my code at all. Is anyone else having this problem?

You have 2 and a half months to figure it out with their support worst case scenario. I'm sure you'll have your code well before launch.

[Duskane]

are you mixing things up?
because you don't get the full game preorder code till closer to release but they give you the Early access code and preoder bonuses(earring+zidane minion) right away

[Reinha]

are you mixing things up?
because you don't get the full game preorder code till closer to release but they give you the Early access code and preoder bonuses(earring+zidane minion) right away

They do not give you the early access code email right away, if you are unlucky.

[Greyhawk]

I was unable to log into my account when Dawntrail was dropped, so I bought the game as a guest via credit card. I got my order's confirmation email, but no preorder code with it. Am I screwed because I didn't buy the game while logged in? I've been waiting on a reply back from support since 3/28. I'm really nervous that I won't get my code at all. Is anyone else having this problem?

I did the same thing as you did and checked out as guest. I received the "immediate" bonus code for the earring and Zidane minion the next day. Per the support site, if you haven't received the bonus code after 48 hours of your order being confirmed, then contact support.

If you were expecting the actual game code for Dawntrail you will not get that until just before the early access day in June.

I'm stressing the fact that it's the bonus code that you will only receive this far out from release. You weren't clear in your original post about which code you are after.

[Jojoya]

I was unable to log into my account when Dawntrail was dropped, so I bought the game as a guest via credit card. I got my order's confirmation email, but no preorder code with it. Am I screwed because I didn't buy the game while logged in? I've been waiting on a reply back from support since 3/28. I'm really nervous that I won't get my code at all. Is anyone else having this problem?

There will be 2 different codes related to the pre-order.

The first code is the bonus item code. It should have been sent to you in an email by now as long as your credit card has been charged for the pre-order. You're not screwed as such but it will be more difficult to resolve any problems since you ordered as a guest instead of ordering while logged into your account. Make certain to keep your email confirmation in a safe place.

The delay in response isn't surprising since this was a holiday weekend. If you don't get a response today, try contacting Customer Support again tomorrow.

The second code will be the actual game key. Those will not be available until the official release date. Your bonus item code (once you're able to register it to your account) will give you access to Dawntrail during Early Access and for approximately a week after the official launch. After that, you will not have access to Dawntrail until the game key is registered to your account. SE will post a notice on the Lodestone at the official launch with instructions on registering the game key for those who pre-ordered.

[Jeeqbit]

I received mine instantly and got the items instantly after entering the code on the site.

I can confirm you do not need to be logged in. This is because the Square Enix store has no relation to your Mogstation account. They are separate accounts. It is also possible to get preorder codes from other retailers such as Amazon - because this was how I got Shadowbringers.

[kiraira]

I did mean the code that gives you the minion and earring. My friends have been referring to both universally as "preorder code," but I'm aware there are differences between the two. Sorry for the confusion, I didn't think anything of it before making the thread.

It is the bonus code I haven't received yet, just to clarify. I didn't expect a response over a holiday weekend, it just makes me nervous that everyone I know (all used their account to order) received their bonus codes the same day while I've been waiting. I'll contact support again sometime this week if I don't hear back in a day or two. Just wanted to gauge if any others were still waiting is all.

[LilimoLimomo]

I see folks talking about receiving codes for the pre-order bonuses via email; does that apply to PS5 and PS4 pre-orders as well as PC ones? I'm used to PS5 pre-orders just giving you the stuff without any need for codes (though maybe FF14 is different, it's been a hot minute since Endwalker) and I want to make sure I have my ducks in a row before making a support ticket.