New Player experience

[Ryvick]

You probably mean the Mail-moogle which is a Mailbox. It is very common for mailboxes to be closed before you can use anything to prevent outlying duping/mail and item usage de syncing errors.

Personally I am glad there is some delay before a new character can start buying stuff off the store if only to limit fraud.

If you want to run around with him might I suggest using new game + in the New Game + menu and running around actually doing things with them.

Edit: Reading OPs post 3 it looks like this is just a troll trolling.