3 days since I purchased Dawntrail and I haven't gotten a confirmation e-mail

[jurassicbond]

I purchased the game the first day it was available. I was not able to log in, but checked out as a guest using the e-mail associated with my account. The purchase went through on my credit card, but I haven't gotten any confirmation of it. The order is not showing up in my account on Mog Station or the Square Enix store, and I've gotten no confirmation in my e-mail (and yes, I've checked the junk mail folder). I'm not sure posting here will do any good, I've submitted a ticket to the store support, but so far have only gotten canned responses.

Normally I would dispute the transaction on my credit card if this went on for much longer, but I'm afraid my account will be banned if I do it in this case.

[Caitlinzulu]

Well, i wouldnt expect it to show up in your account and even less so on the mogstation since tou bought it as a guest. That being said you shouldhave gotten the confirmation mail almost immediately. So something is definitely wrong.
I am guessing you didnt get the email with the code for the preorder items either?
Me waiting on it for 3 days now on the one i bought as a guest.
The other one i bought on my account I I got almost right away.

As for the canned responses, this is nothing more then I expect from any support system.
As long as the majority of the problems are fixed by them support desks will keep giving them. Thanks the average id10t.

[jurassicbond]

I am guessing you didnt get the email with the code for the preorder items either?

I haven't. The only proof I have is the transaction on my credit card and a screenshot I took of the order confirmation (which I took because of the issues the site was having that day).

[AmaroPetRequester]

Have you at least received your confirmation email by today? I have not and the support ticket has had no movement either.

[jurassicbond]

No. Still nothing.

[jurassicbond]

Have you at least received your confirmation email by today? I have not and the support ticket has had no movement either.

When I woke up, there was a response and my code in the my inbox

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that are you are no longer experiencing this issue. For future reference, if you have any more questions or concerns with regards to SQUARE ENIX Online Store orders please make sure to contact the SQUARE ENIX Online Store support team instead. Unfortunately, we are unable to assist on the forums for these type of issues.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!