I've been playing Final Fantasy XIV since 2017, and I have never needed a GM before, so I've never actually spoken to one before, until today. GM Valelinwea messaged me about a report I made, regarding a situation I've been dealing with for the past two weeks. GM Valelinwea was so patient and empathetic, and I'm so grateful for them taking the time to investigate the situation so thoroughly. They were so nice and really made the conversation so pleasant. It's a nerve wrecking situation, so I'm very happy and appreciative the GM Team are such hands-on and compassionate people. I've been really stressed out because of the situation, so having someone being so patient and thorough when investigating really puts my heart and mind at ease. Thank you for handling it so well, and being such a genuinely kind person. The absolute best person that I've could've talked to about it. It was a great experience with a GM, even under such unfortunate circumstances, so I really appreciate the conversation. Thank you again!