Pre purchase item code wrong zone

[LianaThorne]

Pre purchase item code wrong zone
I have had an active FFXIV account for the last 10 years, i was based in the USA, i moved to Australia a couple of years ago, changed my billing account no problem and transfared my account to an Oce server. I just pre purchased the new xpac and got my registration code for the earing and minion, however , when i went to the mog station to redeam it tells me i have the wrong code for my region, upon checking, i see SE still has me with my USA address.

The update account page wont let me update countries, anyone have any suggestions?
Thanks

As the other commenter said, you'll want codes for the region you registered with rather than your current residence location. A friend of mine is Australian and plays on Crystal but still uses non-NA purchases.

Best you can do is try to a refund and buy from NA unless Square let's you change information.