Pre purchase item code wrong zone

[Mr_Gyactus]

Pre purchase item code wrong zone
I have had an active FFXIV account for the last 10 years, i was based in the USA, i moved to Australia a couple of years ago, changed my billing account no problem and transfared my account to an Oce server. I just pre purchased the new xpac and got my registration code for the earing and minion, however , when i went to the mog station to redeam it tells me i have the wrong code for my region, upon checking, i see SE still has me with my USA address.

The update account page wont let me update countries, anyone have any suggestions?
Thanks

You cannot update your Country, region, name, surname and date of birth.
Try sending a ticket here https://support.na.square-enix.com/c...hp?id=496&la=1 and explain your situation in detail.