Pre purchase item code wrong zone

[Tabmow]

I have had an active FFXIV account for the last 10 years, i was based in the USA, i moved to Australia a couple of years ago, changed my billing account no problem and transfared my account to an Oce server. I just pre purchased the new xpac and got my registration code for the earing and minion, however , when i went to the mog station to redeam it tells me i have the wrong code for my region, upon checking, i see SE still has me with my USA address.

The update account page wont let me update countries, anyone have any suggestions?
Thanks

[Eenkalzet]

Greetings Tabmow,

We apologize for any inconvenience caused by this issue you've experienced. Unfortunately, the issue you are describing is something we are not able to assist with here in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center for further clarification on the account and the best possible steps to resolve the issue via the following URL: https://support.na.square-enix.com/

This thread will be moved to "Separate Support Required" as a result.