Greetings Volkai,

We apologize for any confusion caused by the new XBOX platform. Unfortunately, the question you are describing is not something we are able to properly assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center for further clarification on the account and registering licenses via the following URL: https://support.na.square-enix.com/

This thread will be moved to "Separate Support Required" as a result.