SE EU Store Payment issues?

[Glenfiddich]

Has the payment gone through?

Yes. My Bank confirmed the payment to Square Enix London.

[LianaThorne]

You are funny.
You are basically saying, all players should not pre-order on day 1.
Now. what's the difference if all players would pre-order on day 2 or day 3?
How do you know when other players pre-order?

It's generally a good idea to wait a few days with 14 because people slam everything and cause massive congestion. People had to wait 1-2 days for a simple Fantasia when Endwalker launched and even new mounts can get people waiting around 24h. Personally I'm not shocked that people are facing similar now. Imo, there really isn't a reason to order on Day 1 unless you're trying to get something that could reasonably run out quickly (like something that comes with a limited run of statues for example).

Might be a shot in the dark but did you happen to give the wrong email address? Even one letter off?

[Glenfiddich]

Might be a shot in the dark but did you happen to give the wrong email address? Even one letter off?

If that would have happend.
How would SE be able to respond with their confirmation about my Pre-Order to the exact same Emal I've orderd the Pre-Order?

[Reinha]

Yes. My Bank confirmed the payment to Square Enix London.

Then you have done everything correctly and SE should've sent you the code when every other day 1 buyer already got theirs. I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

[Glenfiddich]

I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

Victim blaming. It's a common thing.

You know what the real problem is? It's not that I didn't get they code.
It's not about the money I've paid for a product I've orderd and didn't receive. Money isn't an Issue.
I'm more concerned about ordering Downtrail again when the Expansion hits on July 2.
If they are not able to deliver the Pre-Order Code to me, how are they abel to send me the Code for a regular Order in July?
I'm playing this Game for 10 years now. What will happen then? Will I be able to play Downtrail?
I honestly have no Idea about what will happen in July.

[Sotaris]

Then you have done everything correctly and SE should've sent you the code when every other day 1 buyer already got theirs. I can't believe people are telling you it's your fault you didn't get the product you ordered and paid for because... you made the mistake of... ordering it?

No one is passing blame. People are saying there are congestion and calm down, code will come. If you paranoid you can reach out to their support.

[Taliriah]

Will I be able to play Downtrail?

Yes. Case closed

[Glenfiddich]

Sotaris. Lets stop this.
Look. I'm guessing that you've got a Pre-Order code.
I didn't.
Perhaps I have to pay twice for the Expension without getting the Mount and the Minion.
I don't care about the Earrings. I've leveled all Jobs to Level 90.
So. You are the Winner. I am the Loser.
Friends?

[IHOJ]

Maybe you can try checking other parts of your inbox?
It got autosort into "promotions" folder in my gmail instead of the main inbox.

As you can see in the upper right corner, I've ordered Dawntrail almost 2 Days ago.
No Pre-Order Code as today.
I've contacted the Store and the answer was in general sense ''please be patient''.
Or as Yoshi P. would say..''Please look forward to it''.

[Glenfiddich]

Maybe you can try checking other parts of your inbox?
It got autosort into "promotions" folder in my gmail instead of the main inbox.

I've ordered and check-out as a Guest. They have to send me the Code via Email. I guess.
BTW. I've got another Email from the Support. Again, please be Patient

This was my response:

Are you serious?
An automated response for 2 days? Not more?
You are behaving like a company that is currently committing fraud.
Is this supposed to create trust?
You got the money. It can't be that hard to send me the code.