SE EU Store Payment issues?

[LuluVbritannia]

I'm going to do that after the Easter Holidays. I have to go to the Police to file charges against Square Enix. Only then my Bank is going to charge back.
I was thinking about quitting this Game for quite some times now anyway. If they are going to ban me, so be it.
Maybe it's the perfect Time before a new Expansion comes out.

Honestly, I'm thinking of doing a charge back soon as well.

This is just unreal that a store can't handle traffic like any other store does. Does SE not understand customer satisfaction and trust are being harmed heavily through this trash store? lol.

[Reinha]

It sucks as well because what are you going to do? You can't just not buy Dawntrail because they got you hooked. So you can't speak with your wallet. Their CS is an absolute joke most of the time anyway, and now they're ignoring us. I'm scared to do a charge back because most companies ban you for it, but I got a double charge on my one card. My Amazon card worked just fine, and I got my code, but I'm out that money until it either falls off or SE refunds me. But CS has been silent. I feel like I'm dealing with Blizzard, but I can't even make that joke. Blizzard's CS is absolutely amazing when it comes to money. In the game, they could give a rats, but when D4 came out and my launcher stroked out and I bought it 3 times, they immediately fixed the problem. Like 5 minutes tops.

I think Blizzard has decent customer service and GMs compared to SE. They once logged onto my character to find out why I couldn't do a quest and figured out I was phasing incorrectly, then fixed it right away. Took a few hours and two reports to get in contact with a real person, like 30 mins logged out while they fixed it and I got to continue gaming. You're lucky to get a canned response to a ticket in this game.

Square Enix customer service will not speak to people. They take your money illegally and will ban you if you try to take it back legally.

[Glenfiddich]

You're lucky to get a canned response to a ticket in this game.

Square Enix customer service will not speak to people. They take your money illegally and will ban you if you try to take it back legally.

And still, people worship this Company. Isn't that something?

[Glenfiddich]

Not in EU..

You can read, right?

The Title of this Thread is SE EU Store Payment issues?

[Aelin_Ashryver]

When trying to check out and log into my account it's giving me 404, I'll preorder later when it's working. Release is a long way away yet anyway!

[LuluVbritannia]

Exactly, when it comes to the store Blizz is very good.

I always used Bnet or the online store 0 issues, bought TWW first sec it got announced and had no problems.

Meanwhile we have SE with 0 CS and a trash website that charges your card and doesn't give you the service you paid for.

[Souljacker]

You can read, right?

The Title of this Thread is SE EU Store Payment issues?

Yes. That's why I specified that I wasn't in the EU but saw similar issues. No one else seems to have been bothered by the solidarity.

You have a real attitude problem, friend.

[LuluVbritannia]

Still no reply from SE store support

[Ardeth]

I got one at 3 am this morning, but the charges fell off. So it's rather moot now. Everything is all good, but they did respond.

[LuluVbritannia]

I got one at 3 am this morning, but the charges fell off. So it's rather moot now. Everything is all good, but they did respond.

Glad they got back to you, I'm hopeful they get back to me soon, as I haven't gotten any refund back.