It's because everything has to be compared to the MMO that shall not be named (WoW) and their fear of an MMO company making mistakes and having to fix them, or humans being flawed and stubborn and having to deal with that. Surprise, thats exactly what we're dealing with here as well.
The game was lackluster, and while we still have to see change we now have 3 ways of holding him accountable to making the game less braindead, 2 interviews ans him saying we should himself. But ofc people are still gonna salt about it.