Greetings kraken9,

We apologize for any confusion caused by the issue you've experienced. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center for further clarification on the account and the current status on the account via the following URL: https://support.na.square-enix.com/

This thread will be moved to "Separate Support Required" as a result.