Unable to use World Transfer

[kraken9]

I've been trying to transfer worlds, but I'm getting the message that I can't because 90 days haven't passed since my last world transfer. The thing is, 90 days HAVE passed since I last transferred. My payment history shows that my last was on Dec 19, which is 96 days ago.
I don't have anything in-game that should be preventing the transfer, so I'm confused about why this is happening.

[Eenkalzet]

Greetings kraken9,

We apologize for any confusion caused by the issue you've experienced. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center for further clarification on the account and the current status on the account via the following URL: https://support.na.square-enix.com/

This thread will be moved to "Separate Support Required" as a result.