I completely agree with you. My friends and I are going through something very similar. There was a person removed from my friend's FC becuase of the level of drama they caused, and have been sending harassing and even some threatening messages to my friends and FC leader. This person goes to lengths to continue this behaviour such as making new characters just to spam these messages and immediately logs off and deletes the messages. Reports to square enix have been sent consistently since November of last year and it clearly has not rectified the issue.

SE keeps suggesting to blacklist and report. What good is the blacklist if they immediately delete a level 1 character? I am sure they have some of us on thier friends list although we removed them from ours. We asked SE to remove our names from thier list and they said no as it would go against their privacy policy to "tamper" with someones friends list. I guess the safety of the community is not covered anywhere in thier policy although they say they take harassment "very seriously". They have seen plenty of screenshots of what is being said and still doesn't seem to make a difference.

The door remains open to harassment and threats due to a flawed policy and system. What about OUR privacy of not wanting OUR names on someone elses friend list any longer? Why doesn't blacklisting someone do that automatically? Name change? Well, they can still figure it out.... This really needs to be fixed.