Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are sorry to hear that the previously provided troubleshooting methods did not help. Please try the following steps instead:

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

- We suggest trying to power cycle the router by shutting down the router and leaving the power supply unplugged for 5-10 minutes.
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!