Constant Crashing (Unexpected Error has Occurred)

[Kxne01]

Hi There!

My game will crash multiple times a day with the following entry:

An unexpected error has occurred. EXITING FINAL FANTASY XIV.

ffxiv_dx11.exe+[...]
ffxiv_dx11.exe+[...]
ffxiv_dx11.exe+[...]
ffxiv_dx11.exe+[...]
ffxiv_dx11.exe+[...]

This happens very irregularly, sometimes being a few minutes after startup or after a couple of hours. I am unsure of how to solve this and have referred to previous forum posts with the same issue to try to resolve, however, the crashes still happen. Here are the steps I have already taken to try and resolve:

- Updated Graphics and Sound drivers
- Updated Bios
- Repair Game Files via launcher
- Lowered in game settings
- Changed from Borderless to both Fullscreen and Windowed
- Reinstalled the game

I am unsure of what else I can try, and would appreciate any support provided!


Here is my system information:


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900KF (32 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 24
SYSTEM_BIOS 1.10.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65254.246MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 69350.246MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3791.371GB SYSTEM_FREEDISC_SPACE 1789.264GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1853.732GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7957.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32627.123 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_5b31d500c6ced7c1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_5b31d500c6ced7c1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_5b31d500c6ced7c1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_5b31d500c6ced7c1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5176
SYSTEM_GRAPHICS_DRIVER_DATE 3/1/2024 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND AW3423DWF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {11320A8F-B6C6-49C0-93B6-9E1ECA51BBBA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {38DF6522-9934-4221-B2DE-0CC1E0639BD1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9427.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2022 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {AF5077C4-3529-4510-86DF-995349F0D005}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {6A0E1DEE-A65B-4B17-9C72-F85A6BD22950}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {899DF9E0-4B2C-11EE-8001444553540000}
SYSTEM_INPUT_NAME Alienware AW920K Gaming Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {899E20F0-4B2C-11EE-8002444553540000}
SYSTEM_INPUT_NAME Alienware AW620m Wireless Gaming mouse Dongle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {899E4800-4B2C-11EE-8003444553540000}
SYSTEM_INPUT_NAME Alienware AW920K Gaming Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {899E4800-4B2C-11EE-8004444553540000}
SYSTEM_INPUT_NAME Alienware AW920K Gaming Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 28 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {899E4800-4B2C-11EE-8005444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {899E9620-4B2C-11EE-8006444553540000}
SYSTEM_INPUT_NAME Alienware AW620m Wireless Gaming mouse Dongle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Alienware Command Center
Technical Support - Post New Thread - Opera
Task Manager
Downloads
Settings
Settings
Windows Input Experience
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPN.exe 00005C48
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00004D70
C:\Program Files (x86)\ExpressVPN\services\ExpressVPN.BrowserHelper.exe 000061AC
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\122.0.2365.80\msedgewebview2.exe 00006608
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000224C
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00007A7C
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00002BE4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00007650
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000575C
C:\Program Files\Positive Grid\USB Audio Device Driver\W10_x64\Spark40USBAudioDriverCpl.exe 000077B0
C:\Program Files\Riot Vanguard\vgtray.exe 00003E00
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.6.1.0_x64__htrsf667h5kn2\AWCC.exe 00009D38
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.6.1.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00008A10
C:\Program Files\WindowsApps\Microsoft.GamingApp_2402.1001.26.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 000016F4
C:\Program Files\WindowsApps\Microsoft.GamingApp_2402.1001.26.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00003C30
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24021.105.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000D74
C:\Program Files\WindowsApps\MicrosoftTeams_24033.1006.2736.8026_x64__8wekyb3d8bbwe\msteams.exe 00004CC4
C:\Program Files\WindowsApps\MicrosoftTeams_24033.1006.2736.8026_x64__8wekyb3d8bbwe\msteamsupdate.exe 00002AC0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.310.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00000EE0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.310.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00007BB0
C:\Riot Games\Riot Client\RiotClientCrashHandler.exe 00003E88
C:\Riot Games\Riot Client\RiotClientServices.exe 00001EB4
C:\Users\Kosmo\AppData\Local\Programs\Opera GX\107.0.5045.60\opera_crashreporter.exe 00002988
C:\Users\Kosmo\AppData\Local\Programs\Opera GX\opera.exe 00009578
C:\Users\Kosmo\OneDrive\Documents\Steam\GameOverlayUI.exe 00009A40
C:\Users\Kosmo\OneDrive\Documents\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000087EC
C:\Users\Kosmo\OneDrive\Documents\Steam\steam.exe 00007664
C:\Users\Kosmo\OneDrive\Documents\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00007068
C:\Users\Kosmo\OneDrive\Documents\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000036A0
C:\Users\Kosmo\OneDrive\Documents\Steam\steamapps\common\wallpaper_engine\wallpaper64.exe 000041C4
C:\Windows\Explorer.EXE 00002DDC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000A9C
C:\Windows\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_15575ddcbffc1fc6\ipf_helper.exe 00003DE0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_179f26ff7cd32d0f\RtkAudUService64.exe 00001020
C:\Windows\System32\LocationNotificationWindows.exe 000027DC
C:\Windows\System32\RuntimeBroker.exe 00003F68
C:\Windows\System32\SecurityHealthSystray.exe 00007EEC
C:\Windows\System32\oobe\UserOOBEBroker.exe 000045F8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000D1C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00006A18
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000017D8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002654
C:\Windows\system32\ApplicationFrameHost.exe 000036EC
C:\Windows\system32\DllHost.exe 000065A4
C:\Windows\system32\NhNotifSys.exe 00005A9C
C:\Windows\system32\backgroundTaskHost.exe 000053EC
C:\Windows\system32\cmd.exe 00009EC8
C:\Windows\system32\conhost.exe 000096D4
C:\Windows\system32\sihost.exe 0000780C
C:\Windows\system32\svchost.exe 0000107C
C:\Windows\system32\taskhostw.exe 000061F4

Thanks in advance!