House Auto Demo'd when I've entered Recently

[ACE135]

Do any screenshots exist of people being in their house with the timer menu open that still says the house gets demolished? I think that would be the first thing I would do when something like that would happen.
But then that screenshot can't show if the person is in the right house and not in someone else's house.

[Reinha]

Do any screenshots exist of people being in their house with the timer menu open that still says the house gets demolished? I think that would be the first thing I would do when something like that would happen.
But then that screenshot can't show if the person is in the right house and not in someone else's house.

Nope. It's harder to show with screenshots than video but it's theoretically doable. It would require the date, nameplate of the character, proof of being inside the house, proof of being the owner and the timer showing (if it's not been refreshed). The date doesn't show anywhere in game (I think) but the support desk window has recent topics with dates on them. Connecting ownership to going inside the house could be done through the chat log by showing the placard outside + /playtime, and then going in and showing /playtime again. The chat log would show that the player is still in the same ward between showing the placard and entering the house. Example: [1] [2]. Truthfully no one is going to have the foresight to take those kinds of complicated screenshots in advance.

Even just a description of the timer menu before a house got demolished would help point to the kind of bug people could be experiencing. The timer still going whilst inside the house would point to the game not recognizing someone has met the conditions to refresh the timer. Or if the timer was not visible in the menu 1-14 days before a house got demolished it would mean the timer is faster for some people. The latter would be worse in my opinion because there would be nothing you could do as a player to prevent it. With the first kind of error you would at least know that you have 15 days to enter the house again and again until it works.

What makes it hard to pin point a potential problem like this is that the people who get hit are not the ones who are regularly checking their timers. They log in, go in their house and log out. There is no data being gathered prior to most auto-demolish incidents. The bug report forum has threads in the "working as intended" and "insufficient information" sections, but no confirmed instances of this bug happening. Collecting data would also be easier if the timer wasn't invisible for the first 30 days...