House Auto Demo'd when I've entered Recently

[FlashDeath]

I last entered my house on Feb 23. Today it was missing from my teleport menu and up for lottery. I received no emails or notifications. I'm extremely upset and me and my wife got out dream plot and pours countless hours into the house. There is no way the auto demo timer was correct. I've seen many stories like this and I'm assuming support will do nothing. We are both no seriously considering unsubbing.

[Hasrat]

Of course they won't do anything. There's never been any absolute concrete proof that any estate timers are bugged/flawed, so it's your word against an automated system. Unless you've got dated screenshots, there's no way for you to validate your claims. Further, there's.. probably no system in the game capable of replacing your house short of rolling back the entire instance/server. And that's just not feasible to satisfy one customer and piss off dozens more.

There's an Estate Timers window for a reason.

Additionally, you make an unclear point about it being your house. If your wife got the dream plot, would it not be her house? As a tenant, you are not capable of resetting estate timers, only the plot owner can do so. Your entering the house would have no effect if it was owned by your wife and she failed to reset the timer herself.

[Canadane]

I've seen many stories like this and I'm assuming support will do nothing.

Yeah there were a large amount of people who thought there was some housing timer glitch going on.
SE had to do an investigation and came down and (in more polite words) said people were just bad at knowing when they actually used their house.

So there are indeed many stories about this, but essentially they were all wrong in the end.

[Iscah]

Bug report subforum is here: https://forum.square-enix.com/ffxiv/...2-In-Game-Bugs

[LianaThorne]

I last entered my house on Feb 23. Today it was missing from my teleport menu and up for lottery. I received no emails or notifications. I'm extremely upset and me and my wife got out dream plot and pours countless hours into the house. There is no way the auto demo timer was correct. I've seen many stories like this and I'm assuming support will do nothing. We are both no seriously considering unsubbing.

Need more information, mainly who owns the house. Since this sounds like a private house, whoever purchased the house and officially owns it has to be the one who resets the timer. They don't operate the same as FC houses where anyone can reset it.

[Valkyrie_Lenneth]

I last entered my house on Feb 23. Today it was missing from my teleport menu and up for lottery. I received no emails or notifications. I'm extremely upset and me and my wife got out dream plot and pours countless hours into the house. There is no way the auto demo timer was correct. I've seen many stories like this and I'm assuming support will do nothing. We are both no seriously considering unsubbing.

If your wife owned the house and hasn't been in it, she didn't reset the timer.


If you are only a tenant, you cannot reset housing timers.

[Reinha]

If it's not a free company house, then only the exact character who wins the lottery and buys the plot is able to reset the auto-demolition timer.

You also have to go inside the building itself. Teleporting to the yard is not enough.

[HeyMcFly]

They do send emails - These are the ones I was sent, so I saved them as proof

These are what the notifications will look like when your house is going to be demolished - This is the in-game one




This is the 1st email you will get. You have to enter the house & if it was your wife that got the house, it was up to her to walk into the plot. She would have gotten the emails.
Unless it was an FC plot, residents don't reset the timer





This is the 2nd one days within the demolish

[PercibelTheren]

They do send emails - These are the ones I was sent, so I saved them as proof

These are what the notifications will look like when your house is going to be demolished - This is the in-game one




This is the 1st email you will get. You have to enter the house & if it was your wife that got the house, it was up to her to walk into the plot. She would have gotten the emails.
Unless it was an FC plot, residents don't reset the timer





This is the 2nd one days within the demolish

My house got demolished a while back with no warning. I was surprised about it but I'm willing to accept that 45 days had run by without me noticing. However, I made sure to comb through my email, even the spam folder, and found absolutely nothing. I found out because it no longer appeared on my teleport list, completely out of the blue.

[WantlessYoYo]

My house got demolished a while back with no warning. I was surprised about it but I'm willing to accept that 45 days had run by without me noticing. However, I made sure to comb through my email, even the spam folder, and found absolutely nothing. I found out because it no longer appeared on my teleport list, completely out of the blue.

Seriously regardless of any emails, supposed not warnings and surprises, if you had a house for 45 days and you not even a single time entered on it, i'm sorry but you didn't 't deserve a house
You guys claim you loved it so much but seriously we're talking an entire month without entering

It just feels people want a house more because it's ultra limited at the moment rather than actually use it