Discuss : is ffxiv in trouble

[Astrus]

And Historically catering to casual players ends up with bad games. [...]

Now I'm curious what metric you are basing that statement on because if "bad" means "commercially unsuccessful" the opposite seems to be true.
A good chunk of commercially successful games cater to casual players.
If "bad" in that context simply means "not to your taste" that may be true but irrelevant to everyone except yourself.