The problem is, they cannot fix it. It's a situation between Deutsche Telekom and Twelve99.net/TeliaSonera.Again please make sure you contact the Square enix EU support center (https://support.eu.square-enix.com/m...p?id=5383&la=2) here is the link. Its frustrating that we're paying for a subscription and can't play the game. I am baffled why no moderator at least replied to this forum honestly or the other forum that's addressing the same issue.
Cheers
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