high latency issues after xbox open beta. EU

[ExoticMeow]

Is anyone experiencing huge lag recently ? Im playing on EU (Chaos) and my internet connection is MORE than fine and every other online game works fine but FF14. The issue is both on my PC and PS5. I don't know whether its an issue with SE or my ISP. I will probably make a phone call tomorrow to verify. If anyone else is also experiencing the same issue please let us know thanks !

UPDATE

I remembered an old case where the exact thing happened and it ended up being a problem on SE side. Here's the link to the that forum

https://forum.square-enix.com/ffxiv/...er-6.25-update

I believe the same thing is happening again

[ExoticMeow]

I have traced all the chaos IP's from here https://is.xivup.com/adv and they all looked similar to this

7 279 ms 279 ms 280 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
8 279 ms 279 ms 279 ms ffm-bb1-link.ip.twelve99.net [62.115.124.58]
9 * * * Request timed out.
10 286 ms 287 ms 286 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
11 283 ms 282 ms 259 ms 80.239.145.241
12 * 292 ms 292 ms 80.239.145.85

I reside in the Middle east and my ping usually sits around 120ms

[Hellmasker]

You are not alone, I have this problem since yesterday evening - did a tracer myself and it looks like this:

3 10 ms 10 ms 10 ms f-ed12-i.F.DE.NET.DTAG.DE [217.5.85.142]
4 8 ms 9 ms 9 ms ffm-b5-link.ip.twelve99.net [213.248.93.186]
5 220 ms 227 ms 223 ms ffm-bb1-link.ip.twelve99.net [62.115.136.212]
6 * * 217 ms ffm-b11-link.ip.twelve99.net [62.115.124.117]
7 218 ms 216 ms 219 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
8 218 ms * 223 ms 80.239.145.241
9 225 ms 225 ms 220 ms 80.239.145.96

So whatever those twelve99.net things are, I suppose the problems are on them.

[Larirawiel]

Twelve99.net is also known as Telia. And Telia and DTAG had never a good relationship. There were constant issues between the two carriers.


Cheers

[Kurai]

For context, I am based in Germany, so I am in the same country as the datacentre.. I normally ping 11 to 12ms on the daily! Ping to primal in the US is a steady 162ms!!

Every other game works fine, ISP checks out, speed tests are fine.. Even ping Genshin Impact, also WoW and other MMO servers, all fine!

Tracert to Light DC

[Hellmasker]

Well, given that I can't change the provider for the time being, I suppose I have to just wait it out then.

Edit: Yeah, also based in germany and apparently my ping to even the NA servers would be better right now.

[ExoticMeow]

Glad im not the only one. I have contacted SE through their customer support, i encourage everyone to do so too. Hopefully its fixed soon

[Skajaw]

I am also having lag issues with only FF XIV. Playing on EU (Light). Always around 8-9pm, I am also based in germany. SE should be aware of this, really hope they're able to fix it soon. Thanks for opening this thread, I am not alone anymore

[ExoticMeow]

Again please make sure you contact the Square enix EU support center (https://support.eu.square-enix.com/m...p?id=5383&la=2) here is the link. Its frustrating that we're paying for a subscription and can't play the game. I am baffled why no moderator at least replied to this forum honestly or the other forum that's addressing the same issue.

[Larirawiel]

Again please make sure you contact the Square enix EU support center (https://support.eu.square-enix.com/m...p?id=5383&la=2) here is the link. Its frustrating that we're paying for a subscription and can't play the game. I am baffled why no moderator at least replied to this forum honestly or the other forum that's addressing the same issue.

The problem is, they cannot fix it. It's a situation between Deutsche Telekom and Twelve99.net/TeliaSonera.




Cheers