Recent lag spikes

[Talrath]

Hello all, starting last night (2/20/2024) at around 8pm EST I started having really bad lag spikes while raiding. It looks like the issue persists today. I have the following info:

- Type of connection (wired or wireless): Wired
- Has this been a long on-going issue or has this only been occurring very recently: Starting yesterday, but ongoing
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone): Constant
- Are there other programs being used when running FFXIV?: No
- Re-Confirm what data center and server/world were you trying to connect to?: Crystal DC, Goblin
- What is the ISP and what region/country are you connecting from?: Spectrum, Northeaster US (New York)

I also have a few traceroutes illustrating:

Tracert #1

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 61 ms 71 ms 50 ms 142-254-211-081.inf.spectrum.com [142.254.211.81]
3 111 ms 106 ms 184 ms lag-62.hlmnnych01h.netops.charter.com [24.58.200.25]
4 45 ms 55 ms 29 ms lag-26.albynyyf02r.netops.charter.com [24.58.34.40]
5 42 ms 30 ms 86 ms lag-26.rcr01albynyyf.netops.charter.com [24.58.32.56]
6 42 ms 54 ms 74 ms lag-416.nycmny837aw-bcr00.netops.charter.com [66.109.6.10]
7 69 ms 68 ms 96 ms lag-1.pr2.nyc20.netops.charter.com [66.109.9.5]
8 65 ms 45 ms 59 ms ae5.cr4-nyc6.ip4.gtt.net [208.116.212.237]
9 56 ms 71 ms 62 ms ae7.cr4-nyc3.ip4.gtt.net [89.149.181.186]
10 86 ms 71 ms 54 ms ae-15.a02.nycmny17.us.bb.gin.ntt.net [129.250.8.13]
11 32 ms 35 ms 33 ms ae-16.r21.nwrknj03.us.bb.gin.ntt.net [129.250.3.16]
12 100 ms 46 ms 74 ms ae-3.r22.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
13 34 ms 45 ms 38 ms ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
14 92 ms 82 ms 83 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
15 113 ms 83 ms 84 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
16 88 ms 113 ms 103 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * * 91 ms 204.2.29.241
18 92 ms 91 ms 88 ms 204.2.29.122

Tracert #2

1 2 ms 3 ms 3 ms www.routerlogin.com [192.168.1.1]
2 34 ms 11 ms 10 ms 142-254-211-081.inf.spectrum.com [142.254.211.81]
3 17 ms 31 ms 22 ms lag-62.hlmnnych01h.netops.charter.com [24.58.200.25]
4 18 ms 9 ms 10 ms lag-26.albynyyf02r.netops.charter.com [24.58.34.40]
5 10 ms 9 ms 20 ms lag-26.rcr01albynyyf.netops.charter.com [24.58.32.56]
6 27 ms 18 ms 18 ms lag-416.nycmny837aw-bcr00.netops.charter.com [66.109.6.10]
7 17 ms 17 ms 18 ms lag-1.pr2.nyc20.netops.charter.com [66.109.9.5]
8 19 ms 18 ms 28 ms ae5.cr4-nyc6.ip4.gtt.net [208.116.212.237]
9 20 ms 20 ms 26 ms ae11.cr4-nyc3.ip4.gtt.net [89.149.182.238]
10 22 ms 24 ms 30 ms ae-15.a02.nycmny17.us.bb.gin.ntt.net [129.250.8.13]
11 21 ms 24 ms 34 ms ae-16.r21.nwrknj03.us.bb.gin.ntt.net [129.250.3.16]
12 42 ms 33 ms 32 ms ae-3.r22.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
13 37 ms 32 ms 32 ms ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
14 85 ms 87 ms 88 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
15 94 ms 84 ms 85 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
16 88 ms 84 ms 94 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * * * Request timed out.
18 91 ms 85 ms 81 ms 204.2.29.122

And one more

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 12 ms 12 ms 16 ms 142-254-211-081.inf.spectrum.com [142.254.211.81]
3 23 ms 34 ms 32 ms lag-62.hlmnnych01h.netops.charter.com [24.58.200.25]
4 12 ms 10 ms 13 ms lag-26.albynyyf02r.netops.charter.com [24.58.34.40]
5 22 ms 11 ms 9 ms lag-26.rcr01albynyyf.netops.charter.com [24.58.32.56]
6 34 ms 19 ms 18 ms lag-416.nycmny837aw-bcr00.netops.charter.com [66.109.6.10]
7 22 ms 26 ms 19 ms lag-1.pr2.nyc20.netops.charter.com [66.109.9.5]
8 21 ms 19 ms 28 ms ae5.cr4-nyc6.ip4.gtt.net [208.116.212.237]
9 21 ms 20 ms 24 ms ae11.cr4-nyc3.ip4.gtt.net [89.149.182.238]
10 18 ms 17 ms 18 ms ae-15.a02.nycmny17.us.bb.gin.ntt.net [129.250.8.13]
11 35 ms 42 ms 18 ms ae-16.r21.nwrknj03.us.bb.gin.ntt.net [129.250.3.16]
12 43 ms 34 ms 34 ms ae-3.r22.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
13 35 ms 34 ms 34 ms ae-1.r23.chcgil09.us.bb.gin.ntt.net [129.250.2.27]
14 85 ms 97 ms 87 ms ae-1.r24.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
15 84 ms 84 ms 90 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
16 84 ms 85 ms 104 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
17 * * * Request timed out.
18 88 ms 85 ms 95 ms 204.2.29.122

Finally, here's some WinMTR tracking i did over a few minutes.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - PL% | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| www.routerlogin.com - 0 | 293 | 293 | 0 | 0 | 1 | 0 |

| 142-254-211-081.inf.spectrum.com - 0 | 293 | 293 | 7 | 13 | 85 | 12 |

| lag-62.hlmnnych01h.netops.charter.com - 1 | 289 | 288 | 12 | 44 | 409 | 39 |

| lag-26.albynyyf02r.netops.charter.com - 0 | 293 | 293 | 8 | 13 | 41 | 13 |

| lag-26.rcr01albynyyf.netops.charter.com - 0 | 293 | 293 | 8 | 15 | 139 | 9 |

|lag-416.nycmny837aw-bcr00.netops.charter.com - 0 | 293 | 293 | 16 | 23 | 75 | 18 |

| lag-1.pr2.nyc20.netops.charter.com - 0 | 293 | 293 | 16 | 24 | 72 | 32 |

| ae5.cr4-nyc6.ip4.gtt.net - 0 | 293 | 293 | 16 | 24 | 89 | 38 |

| ae11.cr4-nyc3.ip4.gtt.net - 0 | 293 | 293 | 16 | 24 | 78 | 20 |

| ae-15.a02.nycmny17.us.bb.gin.ntt.net - 0 | 293 | 293 | 16 | 23 | 96 | 33 |

| ae-16.r21.nwrknj03.us.bb.gin.ntt.net - 2 | 274 | 269 | 16 | 23 | 51 | 20 |

| ae-3.r22.chcgil09.us.bb.gin.ntt.net - 2 | 282 | 278 | 30 | 37 | 64 | 43 |

| ae-1.r23.chcgil09.us.bb.gin.ntt.net - 2 | 278 | 274 | 30 | 37 | 74 | 37 |

| ae-1.r24.snjsca04.us.bb.gin.ntt.net - 7 | 235 | 220 | 0 | 85 | 120 | 88 |

| ae-4.a00.scrmca03.us.bb.gin.ntt.net - 0 | 293 | 293 | 82 | 89 | 126 | 110 |

|xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net - 0 | 293 | 293 | 82 | 87 | 115 | 89 |

| 204.2.29.241 - 70 | 79 | 24 | 0 | 85 | 101 | 91 |

| 204.2.29.122 - 0 | 293 | 293 | 81 | 86 | 114 | 85 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Looks like a lot of packet loss in that second to last step?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!