Quote Originally Posted by Colt47 View Post
Lets make a system for people to run dungeons with NPCs so they don't have to wait in queue forever because of a lack of players.

Lets also make the system require the player to run dungeons and level the said characters, so they have to waste tons of hours just getting the NPCs maxed out for the very few instances where they need to use them.

... how about just having the NPCs at the right level so people can use trusts?

[Quick Note: As people have pointed out, Trust is not Duty Support... which does not help with how confusing it is to have both options on a menu. )
I doubt this is an issue for newer players since they encounter Duty Support before they're introduced to Trusts at the end of 5.0. It's those who had reached Shadowbringers content before the release of patch 5.3 that get confused.

I just think of Trusts as boring side content done to earn an achievement and title. I did it somewhat naturally on my characters in Shadowbringers as I leveled alts jobs but this expansion I only bothered on this character and I probably will ignore Trust completely in Dawntrail. Duty Support is a lot more convenient than Trust if I'm not dungeon running with friends.