So trusts...

[Colt47]

Lets make a system for people to run dungeons with NPCs so they don't have to wait in queue forever because of a lack of players.

Lets also make the system require the player to run dungeons and level the said characters, so they have to waste tons of hours just getting the NPCs maxed out for the very few instances where they need to use them.

... how about just having the NPCs at the right level so people can use trusts?

[Quick Note: As people have pointed out, Trust is not Duty Support... which does not help with how confusing it is to have both options on a menu. )

[Mithron]

Lets make a system for people to run dungeons with NPCs so they don't have to wait in queue forever because of a lack of players.

Lets also make the system require the player to run dungeons and level the said characters, so they have to waste tons of hours just getting the NPCs maxed out for the very few instances where they need to use them.

... how about just having the NPCs at the right level so people can use trusts?

Isn't that what Duty Support is? I don't bother with this system but Trusts are just for people who want to grind the NPCs for special dialogue or achievements, while Duty Support are for exactly what you want, right?

[Kemiko]

The Trust system even when it released before Duty Support was a thing did exactly what they wanted. You could use Trusts the first time you ran the dungeon and it'd have no requirement nor impact on their level as a Trust for replaying the content. It was a non-issue from the start and still is a non-issue today as that hasn't changed.

[DiaDeem]

Lets make a system for people to run dungeons with NPCs so they don't have to wait in queue forever because of a lack of players.

Lets also make the system require the player to run dungeons and level the said characters, so they have to waste tons of hours just getting the NPCs maxed out for the very few instances where they need to use them.

... how about just having the NPCs at the right level so people can use trusts?

Duty Support =/= Trusts

[AnnaUK]

Please make it like WoW where you can go in with a friend/friends and the npcs take up the left over spots.

[TaleraRistain]

Like others have said, you're talking about two different systems. Duty Support is what someone can use to have the NPCs at a set level to run the dungeon for story purposes. It has a set NPC list that can be chosen from. The Trust side is where you can level the characters and have a wider choice of who goes into the dungeon with you. So be sure you're using the Duty Support option if you just want to run the dungeon for the story.

[Ritsuka-55]

What I would like is to not gate lore, world building and lesser story (but still important) to content that will be dead or soon to be dead unless you were/are at patch day.

[CVXIV]

I wish they weren't so tedious to level honestly.
I believe I got them all to the point where I can use their first outfit but after that the exp gain really dropped off.

[TKMXIV]

The moment I found out Blue mage couldn't use the system to run dungeons it lost any value to me.
They updated the system and added the duty support system in older content to make the MSQ as single player as possible.
Yet the one job in the game that can't join random groups also can't make use of the single player NPC systems at all.

As for the trust system needing to level the NPCs. That is optional for killing time or feed for completionists. It is a system that can be ignored completely if you want.

Now if the problem you have is worrying about it syphoning players away from duty finder. With roulettes and the slowness of the NPCs. Most players will always choose the fastest option.
The only advantage duty support/trusts have is not needing to roll for drops. I mean I've watch them step out of one AOE and just stop everything.
No attacking no healing even when another AOE spawns on them they don't react at all and just take it. So, our que times are safe.

[Colt47]

Duty Support =/= Trusts

I just had to go look at the menu again and realized that these are two different things.