"A fatal error DirectX error has occurred (11000002)"

[Weezuz]

What graphics card do you have and what is the update version you have ?

[PunkyPewster]

Back again with the same error!

What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows

Are you running any additional programs alongside Final Fantasy XIV?No. I closed as many programs as possible.
Does this crash occur on more than one character? Yes. I have only been playing with one character lately. "Punky Pewster"
When the crash happens, is the PC over heating at all? Not to my knowledge. The graphics are as low as I can get them.
Were any update or changes made to the PC around the time of the crash? In between crashes, yes, there was a Windows update.
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode? I only play borderless/windowed mode.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\MarkNicodemo\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz (12 CPUs), ~4.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16281.613MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21657.613MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.800GB SYSTEM_FREEDISC_SPACE 352.454GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.227 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8140.807 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0401413.inf_amd64_997830838cb299a9\B401180\amdxn64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0401413.inf_amd64_997830838cb299a9\B401180\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0401413.inf_amd64_997830838cb299a9\B401180\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0401413.inf_amd64_997830838cb299a9\B401180\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.24027.1012
SYSTEM_GRAPHICS_DRIVER_DATE 3/12/2024 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {24080D1E-81AB-47AE-9829-ABD99481F189}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9202.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2021 19:00:00
SYSTEM_SOUND Speaker (MSI Sound Tune)
SYSTEM_SOUND_DEVICE_ID {15291D0B-68B6-4A79-B11B-5730F1A4C9AB}
SYSTEM_SOUND_DEVICE_NAME igovsd.sys
SYSTEM_SOUND_DRIVER_VERSION 2.0.1.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/7/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B36D0105-C9EA-4D9D-B754-ECD43E2845A1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9202.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0C620BE0-01C5-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4B198D0-7BCC-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4B198D0-7BCC-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
"A fatal error DirectX error has occurred (11000002)" - Reply to Topic and 5 more pages - Personal - Microsoft​ Edge
Windows Input Experience
Settings
Settings
Snipping Tool


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwolf
Steam
World of Warcraft
World of Warcraft Classic Era
Intel(R) Wireless Bluetooth(R)
Windows 11 Installation Assistant
MSI Center SDK
Microsoft GameInput
FINAL FANTASY XIV ONLINE
ENE_EHD_M2_HAL
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
WD P40 Game Drive
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
ExpressVPN
ENE Video Capture Box HAL
Intel(R) Chipset Device Software
WD_BLACK AN1500
WD_BLACK D50
Adobe Refresh Manager
ENE_External_Device_HAL
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
ENE_MousePad_HAL
ENE_X_AIC_HAL
Verbatim_SureFireGaming_Product
ExpressVPN
Realtek Audio Driver
Microsoft Windows Desktop Runtime - 6.0.23 (x64)
AMD Software
Windows Driver Package - Hewlett-Packard USB (09/08/2015 1.0.0.1)
MSI Sound Tune
Microsoft 365 - en-us
Microsoft OneDrive
Baldur's Gate 3
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Intel(R) Chipset Device Software
WD_BLACK AN1500
Microsoft .NET Host - 6.0.23 (x64)
Intel(R) Management Engine Components
ENE_External_Device_HAL
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
AMD DVR64
Intel(R) Management Engine Driver
Branding64
Dynamic Application Loader Host Interface Service
Windows PC Health Check
Microsoft .NET Runtime - 6.0.23 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft .NET Host FX Resolver - 6.0.23 (x64)
ENE_MousePad_HAL
ENE Video Capture Box HAL
HP Universal Fax Driver
Microsoft Windows Desktop Runtime - 6.0.23 (x64)
Adobe Acrobat (64-bit)
NVIDIA Install Application
Intel(R) Management Engine Components
AMD WVR64
WD_BLACK D50
AMD Settings
Microsoft Update Health Tools
ENE_X_AIC_HAL
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Intel(R) LMS
WD P40 Game Drive


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00003224
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\123.0.2420.65\msedgewebview2.exe 00004680
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000518
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00001EB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E8C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00004604
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000048B4
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00002F60
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00004788
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00000F90
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00003724
C:\Program Files\WindowsApps\DuckDuckGo.DesktopBrowser_0.76.2.0_x64__ya2fgkz3nks94\WindowsBrowser\DuckDuckGo.exe 000035FC
C:\Program Files\WindowsApps\DuckDuckGo.DesktopBrowser_0.76.2.0_x64__ya2fgkz3nks94\WindowsBrowser\WebView2\msedgewebview2.exe 000057D8
C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2401.37.0_x64__8wekyb3d8bbwe\SnippingTool\SnippingTool.exe 00000158
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24022.87.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00004DC4
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001628
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.450.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00003B30
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00002738
C:\WINDOWS\Explorer.EXE 00000424
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003DD0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00004EDC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000042F4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000B54
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001A5C
C:\WINDOWS\system32\DllHost.exe 00001090
C:\WINDOWS\system32\cmd.exe 00003CE8
C:\WINDOWS\system32\conhost.exe 00000EE4
C:\WINDOWS\system32\sihost.exe 000040E0
C:\WINDOWS\system32\svchost.exe 00003A50
C:\WINDOWS\system32\taskhostw.exe 000026F4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000031EC
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_1803724721d1a34c\RtkAudUService64.exe 000011F4
C:\Windows\System32\RuntimeBroker.exe 00002478
C:\Windows\System32\SecurityHealthSystray.exe 000054CC
C:\Windows\System32\SystemSettingsBroker.exe 00002AFC
C:\Windows\System32\smartscreen.exe 00002918

[PunkyPewster]

AMD Radeon RX 6600