Game crashing on startup (16a)

[Cassapphic]

My windows isntall got messed up and kept only booting to a blank screen so I reset my windows isntall and transferred my files (but not apps since I couldnt do that) through the windows refreshed install, and attempted to redownload the game, every time I get a black screen witht he ffxiv cursor, sometimes it shows the square enix logo sometimes it doesnt, then it crashes with "FInal fantasy xiv has run into an unexpected error. 16a" I have tried updating drivers, am currently attempting the restore game data option and will update the thread if this helps but am making while I wait for more potential tech support. I saw in other threads on error 16a that going into my games folder and trying to delete the ffxiv a realm reborn folder might fix it, but it hasnt and it keeps reappearing every time I try to just saying it isnt synced.
Also want to add I can never reach the title screen so from seeing other threads on error 16a ask about differeing characters, that cant apply here because I cant get that far.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\*user*\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 11/01/21 14:32:07 Ver: 05.00011
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16289.402MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19233.402MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.956GB SYSTEM_FREEDISC_SPACE 267.909GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12110.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8144.701 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_af623d743ca2092d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_af623d743ca2092d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_af623d743ca2092d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_af623d743ca2092d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.5152
SYSTEM_GRAPHICS_DRIVER_DATE 2/7/2024 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {AA8C7CBA-D12E-48DB-8877-DEA62FE5F85D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8881.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/14/2020 00:00:00
SYSTEM_SOUND Speakers (Razer Seiren X)
SYSTEM_SOUND_DEVICE_ID {7A98E796-FF85-4DF5-90E7-C3741ABD1A91}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2023 00:00:00
SYSTEM_SOUND VG278 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {81E1B360-47E5-4792-9686-C5D6DFC7D678}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCA5CC0-C926-11EE-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8002444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-800A444553540000}
SYSTEM_INPUT_NAME Razer Seiren X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8003444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8004444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCE5460-C926-11EE-800B444553540000}
SYSTEM_INPUT_NAME Razer Seiren X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8005444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8006444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8007444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA06B040-C990-11EE-800C444553540000}
SYSTEM_INPUT_NAME Controller (Victrix Pro BFG Wired Controller for PC)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {1FCC5890-C926-11EE-8008444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FCC5890-C926-11EE-8009444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
#lounge | Mofu | Mofu | Mofu - Discord
My Games
Dungeons & Dragons Turns 50! See How We're Celebrating Our Gold Anniversary - Posts - D&D Beyond — Mozilla Firefox
Teams and Channels | Group 1 Anne Loweth | Microsoft Teams
Microsoft Text Input Application
NVIDIA GeForce Overlay
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Steam
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Windows Desktop Runtime - 6.0.27 (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox (x64 en-GB)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft OneDrive
Street Fighter™ 6
GUILTY GEAR -STRIVE-
Yu-Gi-Oh! Master Duel
TEKKEN 8
OCTOPATH TRAVELER II
Granblue Fantasy Versus: Rising
Pseudoregalia
VRChat
Monster Hunter: World
Granblue Fantasy: Relink
WinRAR 6.20 (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft .NET Host - 6.0.27 (x64)
Microsoft .NET Host FX Resolver - 6.0.27 (x64)
Microsoft .NET Runtime - 6.0.27 (x64)
Update for Windows 10 for x64-based Systems (KB5001716)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Teams Meeting Add-in for Microsoft Office
NVIDIA Graphics Driver 551.52
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Microsoft Windows Desktop Runtime - 6.0.27 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\121.0.2277.112\msedgewebview2.exe 000042D8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002CD0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002918
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C58
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004BB0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000008C8
C:\Program Files (x86)\Steam\steam.exe 00003088
C:\Program Files\Microsoft OneDrive\24.015.0121.0003\FileCoAuth.exe 00001CE4
C:\Program Files\Microsoft OneDrive\24.015.0121.0003\Microsoft.SharePoint.exe 00002E0C
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00002DEC
C:\Program Files\Mozilla Firefox\firefox.exe 0000497C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001E78
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001EBC
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002B40
C:\Program Files\WindowsApps\MSTeams_24004.1307.2669.7070_x64__8wekyb3d8bbwe\ms-teams.exe 000033EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24012.86.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002974
C:\Users\*user*\AppData\Local\Discord\app-1.0.9033\Discord.exe 00004220
C:\Users\*user*\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001A58
C:\Users\*user*\OneDrive\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 0000169C
C:\WINDOWS\Explorer.EXE 000017F8
C:\WINDOWS\System32\svchost.exe 00002DDC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003B20
C:\WINDOWS\system32\SearchFilterHost.exe 00001118
C:\WINDOWS\system32\conhost.exe 00002998
C:\WINDOWS\system32\ctfmon.exe 0000122C
C:\WINDOWS\system32\sihost.exe 000014A8
C:\WINDOWS\system32\svchost.exe 00001A68
C:\WINDOWS\system32\taskhostw.exe 000015C4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001714
C:\Windows\System32\CompPkgSrv.exe 00000F9C
C:\Windows\System32\RtkAudUService64.exe 00002300
C:\Windows\System32\RuntimeBroker.exe 00003410
C:\Windows\System32\SecurityHealthSystray.exe 0000210C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003A8C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002864
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001FD0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CBC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002B0C

[PunkyPewster]

I have a similar problem. When I reach the Now Loading screen, "an unexpected error has occurred. Exiting Final Fantasy XIX (17)."

[Cassapphic]

I have tried going into my documents to delete save data, I have tried unpatching and repatching. I have tried uninstalling and reinstalling, nothing works.

[Cassapphic]

I had to excise the dummy save files that were stuck in the recycle bin that was the issue go into users documents my games delete the ffxiv folder there then excise it from the recycle bin.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!