Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the inconvenience you have experienced. Should the issue persist after attempting the previously provided troubleshooting steps then we would then suggest submitting the issue to the bug report forums. Please create a new thread entry in the Bug Reports > In-Game Bugs section with the required information as shown in the main thread sticky.

Please be sure to give as much detail as possible and follow the template as outlined in the sticky thread. Additionally, this thread will be moved to the 'Separate Support Required' sub forum.

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