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  1. #11
    Player
    AsterBarnivere's Avatar
    Join Date
    Aug 2011
    Location
    Ul'Dah
    Posts
    893
    Character
    Aster Seule
    World
    Mateus
    Main Class
    Pugilist Lv 80
    Quote Originally Posted by Rannie View Post
    I have a question for you do you know or have ever worked in customer service? Second of all Do you think this game would still be around if SE just said NO we're not fixing anything in this game. If you don't like it leave? No they didn't they listened to us took what we said into consideration and made the changes that they could and even more. They have gone above and beyond what any company I have ever done customer support for would have. Free "beta" just until the beginning of this year, the legacy program. They're goal is to make us happy and make us stay with the game so they can get paid. That's what they are in for. I know this because I have to "kiss ass" to every customer I take when they call up complaining about something. I really wish sometimes I could just tell them to go f themselves but the company I work for believes in customer loyatly and that has what has kept the company going since the early 70's. And also yes we still get people who don't like our answers even when we try to placate them and they go above our heads so on and so forth.
    There is a difference between "Fixing" and "Implementing" something against your beliefs because others "Demand" it.
    You can say "No" and still find a way to make people happy. What is a few people lost to the millions that may come in to the game because SE said "No" to a few?

    You act as though SE "OWES" you this, they don't. Again, you're going by the "America is almost accepting of this so Japan should do the same." You just can't go and try to force a company to do what YOU want because you live in a place accepting of it. Why do you think it's okay to force SE to do something YOU want but hate it when it happens to you?
    What makes you think that's okay?
    (1)
    Last edited by AsterBarnivere; 07-13-2012 at 02:25 PM.