recently bought a new pc and everything working normally but after playing for a few days this problems happen
Edit: i forgot to mention i got the occasionally "A fatal DirectX error has occurred.(11000002)" then crash
Edit2: the directX error happen more often now after i start this thread, like 1 min in game then error
Edit3: it's crash in 10sec i'm unable to play ffxiv now
Edit4: just deleted the game and reinstall but ended up got the "Unable to download patch files [30413][25008][10009]" i'm really tried and tired now
Edit5: the game ask to change password every reinstall is really annoying
Edit6: now i'm stuck between "Unable to download patch files [30413][25008][10009]" or "Unable to download patch files [30413][20496]"
Edit7: ok i get past the horrible long reinstall experience but those black squares flickering still happening all the same. what do i do? stop using directX 11? i feel it's gonna crash any time soon again
Edit8: it's directx11 crash again and i cant disable it cause it's use directX9 instead and i dont even have that lower version
Edit9: since i cant play the game and no one can help me yet so i'm gonna give more detail then, which nothing much but better than nothing. so i used to play this on i3-540 / GTX 950 / wins8.1 with no problem but i think the dx11 error happened twice a year, not really sure. now i bought new pc with i5-13400F / RTX 4060 Ti / wins11 then got this problem. it's really bad spent a lot of money to not be able to play the game and no one can help me fix it... wait am i post in a wrong forum or place?
Edit10: so with the help of my dear friend, i reinstalled the whole windows. after deal with the "Unable to download patch files" problem(that's doesnt matter). my screen is flickering with these black sqaures like crazy but no "A fatal DirectX error has occurred.(11000002)" crash yet. i'm considering quit the game after my sub run out if i cant fix this, better keep my eyes sight for other thing
Edit11: Add the system info?
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Holy-\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i5-13400F (16 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS F16
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16219.906MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19163.906MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.896GB SYSTEM_FREEDISC_SPACE 425.646GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 856.148GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7964.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8109.953 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4665
SYSTEM_GRAPHICS_DRIVER_DATE 1/12/2024 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LM24-E230C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DE7603CF-81DF-4218-BC85-D69F36192FB8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/19/2023 07:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9E179157-1F2D-4346-80D3-6E3610309BDC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9313.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/15/2022 07:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {DECB6C51-7D64-4B19-AA58-123576001991}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9313.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/15/2022 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {807631C0-C23C-11EE-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8076A6F0-C23C-11EE-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8076F510-C23C-11EE-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80776A40-C23C-11EE-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80779150-C23C-11EE-800B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80779150-C23C-11EE-800C444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8081CA80-C23C-11EE-800E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8081F190-C23C-11EE-8010444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808218A0-C23C-11EE-8012444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808218A0-C23C-11EE-8014444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808218A0-C23C-11EE-8015444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8082B4E0-C23C-11EE-8016444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8082DBF0-C23C-11EE-8017444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80830300-C23C-11EE-8018444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8083C650-C23C-11EE-801A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80841470-C23C-11EE-801C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808489A0-C23C-11EE-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808489A0-C23C-11EE-8020444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8084B0B0-C23C-11EE-8022444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808525E0-C23C-11EE-8025444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808525E0-C23C-11EE-8027444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {808525E0-C23C-11EE-8028444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8085E930-C23C-11EE-802B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80863750-C23C-11EE-802D444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
screen and objects have flickering black square/triangle also white blinking spot - Google Chrome
Settings
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Intel(R) HID Event Filter
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Realtek Ethernet Controller Driver
Intel(R) Chipset Device Software
Realtek Audio Driver
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) ME WMI Provider
Intel(R) Management Engine Driver
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Intel(R) Serial IO
Intel(R) Serial IO
NVIDIA Graphics Driver 546.65
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
Dynamic Application Loader Host Interface Service
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\121.0.2277.98\msedgewebview2.exe 0000149C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002C34
C:\Program Files\Google\Chrome\Application\chrome.exe 00003238
C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManagerServer.exe 00000BCC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_2.622.3232.0_x64__8wekyb3d8bbwe\GameBar.exe 00000B84
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.40.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001C08
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_424.1301.40.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002A0C
C:\Users\Holy-\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000028D4
C:\Windows\Explorer.EXE 0000141C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000255C
C:\Windows\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_b25cc008923a9297\ipf_helper.exe 00001840
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_ee6fe91a35eb809c\RtkAudUService64.exe 0000253C
C:\Windows\System32\RuntimeBroker.exe 00002D20
C:\Windows\System32\SecurityHealthSystray.exe 00002444
C:\Windows\System32\SystemSettingsBroker.exe 00002408
C:\Windows\System32\oobe\UserOOBEBroker.exe 000030EC
C:\Windows\System32\svchost.exe 00002C4C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002314
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001BAC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001B94
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000028F0
C:\Windows\explorer.exe 00002894
C:\Windows\system32\ApplicationFrameHost.exe 00002FAC
C:\Windows\system32\DllHost.exe 00002CDC
C:\Windows\system32\sihost.exe 000015F4
C:\Windows\system32\svchost.exe 00001374
C:\Windows\system32\taskhostw.exe 00001880
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003228
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001968
edit12: conclusion; my new less-than-a-week-old gpu was ded. thanks everyone checking the thread and trying to help