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  1. #1
    Player
    SamSmoot's Avatar
    Join Date
    Jan 2019
    Posts
    1,423
    Character
    Fugu Barr
    World
    Exodus
    Main Class
    Ninja Lv 100

    Software token replacement

    I had to remove my OTP to change phones, and when I went to set it up again, the site told me the software token app is no longer used, and I had to use a third party authenticator.
    I started the setup for one, and scanned the QR code with my new Samsung phone and Samsung Wallet popped up. I completed the registration, and it worked.
    BUT.. To log in now, I have to:

    1. Start Wallet (With the Software token app, I'd have the 6 digit number now.)
    2. Tap Menu
    3. Scroll up to Samsung Pass
    4. Tap Sign-in info
    5. Enter fingerprint
    6. Tap "Manual"
    7. Tap the ID I named FFXIV (Displays OTP)

    8. Far too many steps, Turned off OTP login.

    Has anyone found an authenticator app that matches the convenience of the software token,to get the number with just one tap, and perhaps a fingerprint?
    (2)

  2. #2
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    6,762
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    I use Google Authenticator. I just open Google Authenticator and that's it, I can copy the code.
    (4)
    In other news, there is no technical debt from 1.0.
    "We don't have ... a technological issue that was carried over from 1.0, because ARR was meant to kind of discard what we had from 1.0 and rebuild it from the engine."
    https://youtu.be/ge32wNPaJKk?t=560

    Quote Originally Posted by Jeeqbit View Post
    Want to know why new content will never last more than 20 minutes? Full breakdown:

  3. #3
    Player
    Valkyrie_Lenneth's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    8,038
    Character
    Lynne Asteria
    World
    Jenova
    Main Class
    Viper Lv 100
    Just use Microsoft Authenticator. Opens right to the code, fingerprint will unlock it.
    (2)

  4. #4
    Player
    ryouma17's Avatar
    Join Date
    Aug 2012
    Posts
    905
    Character
    Haven Belle
    World
    Excalibur
    Main Class
    Summoner Lv 100
    get yourself one of these its what i use far superior to any phone app

    https://na.store.square-enix-games.c...security-token
    (3)

  5. #5
    Player
    boopadoop's Avatar
    Join Date
    May 2015
    Posts
    182
    Character
    Daisy Day
    World
    Marilith
    Main Class
    Archer Lv 71
    huh, umm.. i have the SQEX Token app on my phone and have never had an issue, just open it and tell it i want a OTP and type it in. i honestly didn't even know you can use different types of OTP generators with your SQEX/ffxiv account. I like the one mentioned where you can just copy/paste it lol
    (1)

  6. #6
    Player
    Taliriah's Avatar
    Join Date
    Jun 2021
    Posts
    334
    Character
    Khlea Elakha
    World
    Louisoix
    Main Class
    Viper Lv 100
    I use this one, very convenient because it lets you do backups: https://github.com/jamie-mh/AuthenticatorPro

    My previous phone using the old sqex auth app died and it was a PITA to get the OTP removed by support, so being able to back it up is good
    (2)

  7. #7
    Player
    Rannie's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    3,074
    Character
    Rannie Lfey
    World
    Faerie
    Main Class
    Red Mage Lv 100
    Quote Originally Posted by boopadoop View Post
    huh, umm.. i have the SQEX Token app on my phone and have never had an issue, just open it and tell it i want a OTP and type it in. i honestly didn't even know you can use different types of OTP generators with your SQEX/ffxiv account. I like the one mentioned where you can just copy/paste it lol
    https://na.finalfantasyxiv.com/lodes...d4f8ad6df0b717

    This is why its an issue now for the app itself..i just purchased a new token since ill be getting a new phone soon.
    (1)
    I have a secret to tell. From my electrical well. It's a simple message and I'm leaving out the whistles and bells. So the room must listen to me Filibuster vigilantly. My name is blue canary one note* spelled l-i-t-e. My story's infinite Like the Longines Symphonette it doesn't rest- TMBG Birdhouse in your Soul
    A huge THANK YOU!!!! For FINALLY selling the Meteor Survivor Polo on the store. AND a huge thanks to my friend who bought it for me while he was at Fan Fest!!! YES I finally have my POLO!!!

  8. #8
    Player
    SamSmoot's Avatar
    Join Date
    Jan 2019
    Posts
    1,423
    Character
    Fugu Barr
    World
    Exodus
    Main Class
    Ninja Lv 100
    Thanks all I tried the Microsoft one first, but it required two steps: Fingerprint, then tap the ffxiv token entry.
    The fingerprint was redundant, since I use one to get into the phone, and the extra tap after that was as unnecessary as door opening confirmation dialogs in game

    Tried the Google Authenticator. Much faster. Open, and the number is right there. Only downside is that you only have 30 seconds per number. I could swear the SQEX one gave me a full minute.

    One odd thing is that the apps themselves wouldn't read the QR code on my Samsung S24. They show the camera view with alignment frame, but did nothing, and had no capture buttons I had to use the phone's camera app, which then prompted me for which authenticatorr I wanted to use the capture.
    If you keep a shortcut to the game on your Windows desktop, it's a handy place to hide the emergency removal code. Right click the shortcut, select properties, and paste it into the comment line. When I copied it from the SQEX page, it came with a couple embedded carriage returns that prevented the paste, so I had to paste it into a text editor and re-clip just the code.
    (0)
    Last edited by SamSmoot; 01-30-2024 at 11:20 AM.

  9. #9
    Player
    boopadoop's Avatar
    Join Date
    May 2015
    Posts
    182
    Character
    Daisy Day
    World
    Marilith
    Main Class
    Archer Lv 71
    Quote Originally Posted by Rannie View Post
    https://na.finalfantasyxiv.com/lodes...d4f8ad6df0b717

    This is why its an issue now for the app itself..i just purchased a new token since ill be getting a new phone soon.
    oh lord, i did not know this at all. thank you for telling me, i'll have to change things up asap!
    (0)

  10. #10
    Player
    dspguy's Avatar
    Join Date
    Aug 2013
    Posts
    1,631
    Character
    Jain Farstrider
    World
    Leviathan
    Main Class
    Marauder Lv 100
    Personally, I'm a fan of the physical token. I got the original from FFXI and I just replaced it last year (so I think it was 12-13 years old?). I keep it on a badge pull on my monitor. My PC isn't going anywhere... but my phone is. Maybe it is charging (and not near me). Maybe I left it in the car. Maybe its somewhere other than where I play FFXIV. The headache of the software authenticator if you forgot to take it off your account before you factory reset or otherwise lose/sell/break your phone... the $12 token is a "no-brainer" for many (not all) FFXIV players.

    However, if the software authentication is someone's preferred method, have at it.
    (1)

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