Using StarHub - packet loss ~30%


Ping statistics for 80.239.145.6:
Packets: Sent = 87, Received = 62, Lost = 25 (28% loss),
Approximate round trip times in milli-seconds:
Minimum = 304ms, Maximum = 313ms, Average = 308ms

SquareEnix please help/ I spend hours on hotline with ISP and tried pinging from AWS in Singapore (~20% packet loss)
Started around 10 days ago?