never recieved item from online store, what do i do?

[maolconaire]

Not sure if this is the right place but i bought something that was supposed to be account wide, i got it on one character, but never the others.
What do i do?

[Kaitlen]

Not sure if this is the right place but i bought something that was supposed to be account wide, i got it on one character, but never the others.
What do i do?

They won't help you here, it probably has to go through the support center from here: https://support.eu.square-enix.com/s...a=2&h=3d1cabd9

Depending on the item, account-wide stuff could take awhile. I've gotten something that took a couple of days to show up for each character on the same account.
Might want to make sure what you got was actually account wide though...

[Casti_EL]

I've noticed some items (i.e. mounts) will only be delivered on other characters when that character reaches a point where they can actually use the item itself (lvl 10 I think?).

[Laun_dingo]

If it's an account wide item you might want to go to a moogle mailbox and hit a little button at the top of the mailbox screen "request item delivery". After that it should send the item, might take around 30 minutes to an hour.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center or Game Masters is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!