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We apologize for any inconvenience you have been experiencing. There are a number of situations that can cause the error you are describing, please provide us with the following:

Steps taken before this issue occurs:
Are you on a Desktop or Laptop?
Does this only happen with Final Fantasy XIV?
Does this issue occur for all characters?
Are the Controllers 1st party (Microsoft/Sony/Nintendo) or 3rd party (Off-Brand)?

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