The lack of proper long term/farming content. ARR had relics, HW had that with diadem and relics, SB with Eureka, ShB with relics inside or outside Bozja/Zadnor and Ishgarian reconstruction. EW has zero content with shelf life, which made most mmo players that mostly shut up in the past. The content that we constantly get told "It's not what FFXIV is supposed to be about", but that was still there since the game launched.
Now, they seem to have finally tackle that problem, but some would say waiting for the next expansion and not find a way to do something (maybe not a full zone, but something that would have given Fates Interest and occupy people that wanted to play more) the past year and a half was a dealbreaker). FFXIV had the back to ignore that, because of its aura, ) all it provided in the past, its backlog content and the fact that despite lacking replayability, the content released is still good, but if any other mmo did that, it would be a shitstorm. 2 year (by the time DT will release) to tackle that type of misdirection is freaking long.



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