Something we've become accustomed to is hearing about changes made with player feedback in mind, but we as a community have no real idea how that feedback is being collected and from what sources. Our only understanding of FFXIV's feedback collection process comes from the in-game support desks which directs players here, to the general discussion on the official forums as the main hub for submitting feedback, but there is absolutely no acknowledgement of any feedback at all from any sort of community management staff. We get the occasional introduction post of someone introducing themselves, but then we never hear from them again.

So I'd like to pose a question for any community team members: Are you actually here? And what I mean by "here" is, are you ever reading the threads on this forum? Is this information that is ever being collected? How frequently does information get collected and delivered? What does that process look like? Are we not allowed to know if any specific feedback is being communicated over to Japan? And if not, why not? What can we do to better communicate feedback about the game?

From my perspective, I find the years of radio silence disheartening. I wish FFXIV had a healthy and transparent line of communication between player and developer. Of course, not every instance of feedback needs to be responded to, and not all feedback necessarily should be listened to, but I don't understand why we're left in the dark in 2023 where so many games are doing the exact opposite and establishing open and healthy communication lines between player and developer.