Both of the examples you mentioned had issues beyond gameplay that affected their performance, and in fact, upon researching Destiny it seems like the gameplay is receiving good press and people are liking that aspect of it. So I don't think you can prove that difficulty was the reason why. I could cite counter examples like Elden Ring. Here is a snip of an article praising its gameplay for lightfall:
There are major improvements here
There are problems with Lightfall, and it’s hard to recommend the campaign right now. However, I don’t want to leave this story without saying that Destiny 2 as a game has seen a massive improvement with the expansion. The new build crafting system makes speccing out your Guardian deeper, more rewarding, and accessible. The Guardian Ranks finally provide a smooth onboarding experience for new players (something the community has been asking for over the last few years). I can confidently say that Destiny 2 as a game has never been in a better spot.
Season of Defiance, which launched alongside Lightfall, is fantastic as well. It’s a much more compelling tale than the one told in Lightfall, and comes with what might be the best seasonal activity Bungie has ever made. Various quality-of-life improvements have made their way into the game, too, finally fixing some fundamental problems with chasing loot you want, managing your inventory, and juggling an endless barrage of currencies. From a gameplay perspective, Lightfall is a huge win.
It’s the narrative that suffers. I’m hopeful that the upcoming Root of Nightmares raid pays off the story in a meaningful way, but it’s hard to imagine a world where delaying that conclusion makes the third act of Destiny 2‘s first saga better. My only hope is that The Final Shape, when it launches, retroactively makes Lightfall a better expansion.
Source:
https://www.digitaltrends.com/gaming...r%20Lightfall.
If we're also going to cite player counts here XIV just dropped to its lowest player count since Jan 2021 before the WOW exodus brought in a huge surge of players to the run up to Endwalker. So I would say the game isn't doing super hot, failed to capitalize on retaining the huge new growth and is receiving negative press currently. It will remain to be seen if Dawntrail will bring everyone back but we'll find out. I know people like to hate on steamcharts because not everyone uses steam but I fail to see how steam users differ from their non-steam counter parts so firmly believe the trends would be similar across the board.
My guess is that Dawntrail won't be as big as Endwalker and we'll slowly shrink unless the changes make the current playerbase more happy and press/players turn more positive once more.
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