Quote Originally Posted by Ath192 View Post
I don't blame you. This is how a company loses longtime customers that brought in a lot of revenue. By only caring about potential new customers and not taking care of the ones they do have.
Counterpoint: Catering to established players will significantly stunt game growth by dismissing the needs of new players. Established players have already been "hooked." It doesn't matter how well you "take care" of them, the population will naturally diminish over time. Every online service knows this, and every online service knows they need to maintain a steady flow of new customers to replace the ones that naturally leave. And in recognizing the need for new customers, they must be ready to adapt to what new customers are looking for.

In adapting to the needs of said necessary new customers, established users may find themselves dissatisfied with the product, and will naturally leave, fueling the cycle all over again.

There's literally no avoiding that outcome without declaring yourself stagnant and immutable, a state that's as good as dead for any online service.

Adapt, or get left behind.