Results -9 to 0 of 10

Threaded View

  1. #3
    Player
    ShikiRyougi's Avatar
    Join Date
    Feb 2017
    Posts
    39
    Character
    Maleerie Soujourn
    World
    Siren
    Main Class
    Summoner Lv 90
    Quote Originally Posted by Eenkalzet View Post
    Greetings Zulwarn,

    I'm very sorry to hear that you've been experiencing this exiting issue. For us to better assist you, could you confirm the following:
    - Are you running any addition programs alongside Final Fantasy XIV? (e.g. Nvidia Control Panel, AMD etc.)
    - Does this black screen on exit occur on more than one character?
    - Has this been a long on-going issue or has this only been occurring very recently:
    - Are you running any addition programs alongside Final Fantasy XIV?
    - As you mention this is a new install of Windows 11, were any optional system updates installed as well and are graphic drivers full up-to-date?
    - Does this black screen on exit occur if the game is run in different resolution settings such as full screen mode, windowed borderless or windowed mode?
    - Are there any error messages upon exiting:

    Could we also request for a system report? This can be generated by opening the launcher and going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display and then copy and paste all the details into a response here.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    I'm having the same issue, it only started happening recently. I do have NVIDIA control panel open, as well as Discord & Steam and the software for my keyboard Steelseries Engine.
    I only have one character I play so have not tested on other characters
    My install of Windows 11 is also relatively new, all graphics drivers up to date, and i'm on the stable 23H2 build with all optional updates installed.
    I have it on borderless windowed mode, there's no error message on exiting, for me the black screen will self-quit after a few seconds if i click on it, but if I never interact with it it'll stay black screen forever, I assume it's crashing out once I click on the black screen, and this black screen only happens once exiting the game, never during actual gameplay.
    My gameplay sessions are usually 8+ hours long, I saw someone else say that this occurs when they play for longer than 2 hours but if they quit within the first couple of hours it's fine.
    here's my sys report as well:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\chray\OneDrive\Documents
    FINAL FANTASY XIV Online C:\Steam\steamapps\common\FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900KF (24 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
    SYSTEM_BIOS 1.40
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 65395.867MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 69491.867MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.132GB SYSTEM_FREEDISC_SPACE 712.916GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.519GB SYSTEM_FREEDISC_SPACE 2601.577GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 24340.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 32697.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
    SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2023 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 24340.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 32697.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
    SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2023 16:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 32GK650F (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {DFEEF819-3865-4C82-B969-34317D70F626}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/18/2023 16:00:00
    SYSTEM_SOUND Speakers (FiiO K5 Pro)
    SYSTEM_SOUND_DEVICE_ID {4898EB17-DB1F-4ABC-BBC5-6F0AC71827B5}
    SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/5/2022 16:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9DFB03D0-9A62-11EE-8001444553540000}
    SYSTEM_INPUT_NAME Logitech StreamCam
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED199440-9A03-11EE-8001444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED1E4F30-9A03-11EE-8003444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED1E4F30-9A03-11EE-8004444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED1BDE30-9A03-11EE-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED1E4F30-9A03-11EE-8005444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED209920-9A03-11EE-8006444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED209920-9A03-11EE-8007444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED209920-9A03-11EE-8008444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ED209920-9A03-11EE-8009444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Copilot (preview)
    FFXIVLauncher
    Black screen when exiting game and 6 more pages - Personal - Microsoft​ Edge
    #gamers_sachicope | /Hololive/ - Discord
    Settings
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
    Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.34.31938
    Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
    Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31938
    OnScreen Control
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Notepad++ (64-bit x64)
    FINAL FANTASY XIV Online
    SteelSeries GG 53.0.0
    Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    NVIDIA Graphics Driver 546.33
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA HD Audio Driver 1.3.40.14
    NVIDIA Install Application
    Microsoft Update Health Tools
    Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\EdgeWebView\Application\120.0.2210.77\msedgewebview2.exe 00001AF0
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000380C
    C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 000029F8
    C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 00002C44
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10051.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000FCC
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.30700.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001C38
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.30700.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000021F0
    C:\Steam\GameOverlayUI.exe 00003A3C
    C:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001120
    C:\Steam\steam.exe 00001FB4
    C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000013F0
    C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003114
    C:\Users\chray\AppData\Local\Discord\app-1.0.9028\Discord.exe 00003510
    C:\WINDOWS\Explorer.EXE 00001938
    C:\WINDOWS\System32\LocationNotificationWindows.exe 00002818
    C:\WINDOWS\System32\SearchProtocolHost.exe 0000213C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002228
    C:\WINDOWS\system32\DllHost.exe 00001FEC
    C:\WINDOWS\system32\sihost.exe 00000B88
    C:\WINDOWS\system32\svchost.exe 000003DC
    C:\WINDOWS\system32\taskhostw.exe 000018B8
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000022F0
    C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_aadd853bf8841644\RtkAudUService64.exe 00002250
    C:\Windows\System32\RuntimeBroker.exe 00000A70
    C:\Windows\System32\SecurityHealthSystray.exe 000023F4
    C:\Windows\System32\SystemSettingsBroker.exe 00000FEC
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00001394
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A14
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001A04
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000026AC
    (0)
    Last edited by ShikiRyougi; 12-24-2023 at 02:07 AM. Reason: added one more line above sys report, edit 2: spelling