Black screen when exiting game

[Zulwarn]

Just recently I installed FFXIV on my new computer that I just built, had to install Windows 11 instead of 10 and the game runs normal so far but whenever I exit the game, the screen stays black and I have to close the game via the Task Manager.

Even if I start the game, then exit it, it will still hang on the black screen. I have tried reinstalling the game, and uninstalling Logitech Gaming Software but it still does it and I have no idea what else could be doing it. This is a fresh install of FFXIV and also of Windows 11.

Is there a way to see why it is hanging on the black screen instead of closing down like it used too?

[Eenkalzet]

Greetings Zulwarn,

I'm very sorry to hear that you've been experiencing this exiting issue. For us to better assist you, could you confirm the following:
- Are you running any addition programs alongside Final Fantasy XIV? (e.g. Nvidia Control Panel, AMD etc.)
- Does this black screen on exit occur on more than one character?
- Has this been a long on-going issue or has this only been occurring very recently:
- Are you running any addition programs alongside Final Fantasy XIV?
- As you mention this is a new install of Windows 11, were any optional system updates installed as well and are graphic drivers full up-to-date?
- Does this black screen on exit occur if the game is run in different resolution settings such as full screen mode, windowed borderless or windowed mode?
- Are there any error messages upon exiting:

Could we also request for a system report? This can be generated by opening the launcher and going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display and then copy and paste all the details into a response here.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ShikiRyougi]

Greetings Zulwarn,

I'm very sorry to hear that you've been experiencing this exiting issue. For us to better assist you, could you confirm the following:
- Are you running any addition programs alongside Final Fantasy XIV? (e.g. Nvidia Control Panel, AMD etc.)
- Does this black screen on exit occur on more than one character?
- Has this been a long on-going issue or has this only been occurring very recently:
- Are you running any addition programs alongside Final Fantasy XIV?
- As you mention this is a new install of Windows 11, were any optional system updates installed as well and are graphic drivers full up-to-date?
- Does this black screen on exit occur if the game is run in different resolution settings such as full screen mode, windowed borderless or windowed mode?
- Are there any error messages upon exiting:

Could we also request for a system report? This can be generated by opening the launcher and going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display and then copy and paste all the details into a response here.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm having the same issue, it only started happening recently. I do have NVIDIA control panel open, as well as Discord & Steam and the software for my keyboard Steelseries Engine.
I only have one character I play so have not tested on other characters
My install of Windows 11 is also relatively new, all graphics drivers up to date, and i'm on the stable 23H2 build with all optional updates installed.
I have it on borderless windowed mode, there's no error message on exiting, for me the black screen will self-quit after a few seconds if i click on it, but if I never interact with it it'll stay black screen forever, I assume it's crashing out once I click on the black screen, and this black screen only happens once exiting the game, never during actual gameplay.
My gameplay sessions are usually 8+ hours long, I saw someone else say that this occurs when they play for longer than 2 hours but if they quit within the first couple of hours it's fine.
here's my sys report as well:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\chray\OneDrive\Documents
FINAL FANTASY XIV Online C:\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900KF (24 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65395.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 69491.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.132GB SYSTEM_FREEDISC_SPACE 712.916GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.519GB SYSTEM_FREEDISC_SPACE 2601.577GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24340.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32697.934 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24340.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32697.934 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_afc36b1cc3377e2a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 32GK650F (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DFEEF819-3865-4C82-B969-34317D70F626}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 16:00:00
SYSTEM_SOUND Speakers (FiiO K5 Pro)
SYSTEM_SOUND_DEVICE_ID {4898EB17-DB1F-4ABC-BBC5-6F0AC71827B5}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/5/2022 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DFB03D0-9A62-11EE-8001444553540000}
SYSTEM_INPUT_NAME Logitech StreamCam
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED199440-9A03-11EE-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED1E4F30-9A03-11EE-8003444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED1E4F30-9A03-11EE-8004444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED1BDE30-9A03-11EE-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED1E4F30-9A03-11EE-8005444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED209920-9A03-11EE-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED209920-9A03-11EE-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED209920-9A03-11EE-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ED209920-9A03-11EE-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Copilot (preview)
FFXIVLauncher
Black screen when exiting game and 6 more pages - Personal - Microsoft​ Edge
#gamers_sachicope | /Hololive/ - Discord
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.34.31938
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31938
OnScreen Control
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Notepad++ (64-bit x64)
FINAL FANTASY XIV Online
SteelSeries GG 53.0.0
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
NVIDIA Graphics Driver 546.33
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\120.0.2210.77\msedgewebview2.exe 00001AF0
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000380C
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 000029F8
C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 00002C44
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10051.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000FCC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.30700.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001C38
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.30700.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000021F0
C:\Steam\GameOverlayUI.exe 00003A3C
C:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001120
C:\Steam\steam.exe 00001FB4
C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000013F0
C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003114
C:\Users\chray\AppData\Local\Discord\app-1.0.9028\Discord.exe 00003510
C:\WINDOWS\Explorer.EXE 00001938
C:\WINDOWS\System32\LocationNotificationWindows.exe 00002818
C:\WINDOWS\System32\SearchProtocolHost.exe 0000213C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002228
C:\WINDOWS\system32\DllHost.exe 00001FEC
C:\WINDOWS\system32\sihost.exe 00000B88
C:\WINDOWS\system32\svchost.exe 000003DC
C:\WINDOWS\system32\taskhostw.exe 000018B8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000022F0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_aadd853bf8841644\RtkAudUService64.exe 00002250
C:\Windows\System32\RuntimeBroker.exe 00000A70
C:\Windows\System32\SecurityHealthSystray.exe 000023F4
C:\Windows\System32\SystemSettingsBroker.exe 00000FEC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001394
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A14
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001A04
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000026AC

[Zulwarn]

Greetings Zulwarn,

I'm very sorry to hear that you've been experiencing this exiting issue. For us to better assist you, could you confirm the following:
- Are you running any addition programs alongside Final Fantasy XIV? (e.g. Nvidia Control Panel, AMD etc.)
- Does this black screen on exit occur on more than one character?
- Has this been a long on-going issue or has this only been occurring very recently:
- Are you running any addition programs alongside Final Fantasy XIV?
- As you mention this is a new install of Windows 11, were any optional system updates installed as well and are graphic drivers full up-to-date?
- Does this black screen on exit occur if the game is run in different resolution settings such as full screen mode, windowed borderless or windowed mode?
- Are there any error messages upon exiting:

Could we also request for a system report? This can be generated by opening the launcher and going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display and then copy and paste all the details into a response here.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

-Yea, I have several programs running along side the game but not sure what all is running besides Nvidia Control Panel, Logitech Gaming Software, Steel Series GG, might be more but most of this stuff I also ran when I had game running before, only difference is Windows 11, and new motherboard.

-The black screen happen whenever I exit the game, either by logging in then exiting the game, or even when I just get to the main menu and then exit game.

-This has only started recently after building new computer and installed Windows 11

-Yes, but they hadn't been they have not been a problem before, already tried disable Logitech Gaming Software since I heard that could be it, but it was not.

-I didn't see optional system updates when I installed Windows 11, It also took several days for me to activate my windows 11 to install rest of updates.

-I have tested each resolution settings and each one still gets a black screen on exit.

-There are no errors, it just goes to a black screen and I have to close it with task manager. On several occasions, I would get a black screen on load but that is easily fixed by deleting the FFXIV_BOOT.cfg but it somehow keeps happening every now and then.

-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Dyne\Documents
FINAL FANTASY XIV Online D:\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900KF (32 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 24
SYSTEM_BIOS H.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65370.070MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 74586.070MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.647GB SYSTEM_FREEDISC_SPACE 594.782GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 3123.866GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5589.013GB SYSTEM_FREEDISC_SPACE 855.223GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.990GB SYSTEM_FREEDISC_SPACE 989.593GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9313.982GB SYSTEM_FREEDISC_SPACE 6861.634GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12026.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32685.035 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4633
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (2- Arctis Nova 7 Diablo 4 Edition)
SYSTEM_SOUND_DEVICE_ID {8C2CAB75-5D3A-45BC-A718-8BD3ADB28FF5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 19:00:00
SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0879424B-B320-4BA2-A9E4-95AA4EF3D009}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/7/2023 19:00:00
SYSTEM_SOUND Speakers (Realtek USB Audio)
SYSTEM_SOUND_DEVICE_ID {E6FB79E1-C68C-49B0-A566-AFB29D3E757C}
SYSTEM_SOUND_DEVICE_NAME RtUsbA64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.3.9600.2353
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/21/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Aux (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {2524D597-6E63-4AF8-A452-CB4A3364CEFB}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Chat (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {FCE6626B-0050-4579-A366-61EA5F54079F}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {D2C5310B-BBF4-4C2E-9A80-DAB197C0EAC3}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Media (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {4DA26EC2-6110-4462-A415-96F0081E6892}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Microphone (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {4920EA99-0A3B-4BCB-B950-1C6B4D77A583}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8001444553540000}
SYSTEM_INPUT_NAME G15 GamePanel LCD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF325F20-9EB8-11EE-8001444553540000}
SYSTEM_INPUT_NAME Arctis Nova 7 Diablo 4 Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8005444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8006444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF325F20-9EB8-11EE-8002444553540000}
SYSTEM_INPUT_NAME Arctis Nova 7 Diablo 4 Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8007444553540000}
SYSTEM_INPUT_NAME USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8003444553540000}
SYSTEM_INPUT_NAME G15 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF325F20-9EB8-11EE-8003444553540000}
SYSTEM_INPUT_NAME Arctis Nova 7 Diablo 4 Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {527D05C0-9E0E-11EE-8009444553540000}
SYSTEM_INPUT_NAME G15 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Black screen when exiting game — Mozilla Firefox
Carbon Dog
Steam Games List
Settings
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FINAL FANTASY XIV - A Realm Reborn


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AIDA64 Extreme v6.92
Battle.net
Diablo III
Diablo IV
Eudora OSE (1.0)
Hard Disk Sentinel PRO
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Adobe Redeem Launcher
Realtek USB Audio
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSI Center SDK
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Intel® Software Installer
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Vortex
CPUID CPU-Z MSI 2.06
Logitech Gaming Software 9.04
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Baldur's Gate 3
Cyberpunk 2077
Vampire Survivors
FINAL FANTASY XIV Online
Conan Exiles
Bayonetta
SCUM
Haydee
SteelSeries GG 53.0.0
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft .NET Runtime - 6.0.6 (x64)
Core Temp 1.18.1
Microsoft .NET Host FX Resolver - 6.0.6 (x64)
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) ME WMI Provider
Documentation Manager
Intel(R) Management Engine Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 546.33
NVIDIA GeForce Experience 3.27.0.120
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.120
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Dynamic Application Loader Host Interface Service
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Microsoft .NET Host - 6.0.6 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\120.0.2210.77\msedgewebview2.exe 00002D94
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021FC
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00002B60
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 000033E8
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 000033D0
C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 00002B94
C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 00003280
C:\Program Files\Logitech Gaming Software\LCore.exe 00002DC4
C:\Program Files\Mozilla Firefox\firefox.exe 000006A0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001854
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 000025B0
C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 00003738
C:\Program Files\SteelSeries\GG\apps\sonar\SteelSeriesSonar.exe 00001A88
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.30700.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002014
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.30700.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002DDC
C:\Steam\GameOverlayUI.exe 00003E2C
C:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000139C
C:\Steam\steam.exe 00003760
C:\Users\Dyne\AppData\Local\Microsoft\OneDrive\23.246.1127.0002\FileCoAuth.exe 000008A8
C:\Users\Dyne\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002ED8
C:\Windows\Explorer.EXE 00001D4C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000D20
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_aadd853bf8841644\RtkAudUService64.exe 00002998
C:\Windows\System32\RuntimeBroker.exe 00001874
C:\Windows\System32\SecurityHealthSystray.exe 00002BCC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001728
C:\Windows\System32\smartscreen.exe 00003E40
C:\Windows\System32\svchost.exe 000035A8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FE4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001FCC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E30
C:\Windows\explorer.exe 00003488
C:\Windows\system32\ApplicationFrameHost.exe 00000B88
C:\Windows\system32\DllHost.exe 00001FA4
C:\Windows\system32\conhost.exe 00002444
C:\Windows\system32\sihost.exe 000018A8
C:\Windows\system32\svchost.exe 00001CF8
C:\Windows\system32\taskhostw.exe 00001BD8
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001C84
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004040

[ShikiRyougi]

snip

we both have Steelseries GG, I wondered if that was a commonality for it, but even disabling it from startup&not having it running the issue still occurs. Wonder if it has something to do with the new 23H2 updates?

[Zulwarn]

I'm still having this issue and I have tried several things like uninstalled MSI Center, Logitech Gaming Software and Steelseries but it still hang on exit.

Another issue I have noticed is that every now and then when I boot up FFXIV, I would also get a black screen and would have to use Task Manager to close the game but then when I launch the game again, It would load and I can then log into the game.


I have no idea what else to do except having to reinstall Windows 11, but not sure since everything else works just fine. Not sure if it it would work, but I could also try closing random things in the Task Manager since something is affecting FFXIV on the random black screens on start-up, and the black screen on exit.

Edit: I have just tried disabling all non-Microsoft services, and all start-ups except Steam since its needed, and I still get the black screen. Is there a program for Windows 11 that you could run, that would tell you what is keeping a program from closing?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). After reviewing the systems report, it appears that your GPU [GeForce RTX 4070] was last updated on [12/5/2023]. At this time, a newer version should be available please try updating the driver to see if it helps with the issue.

- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Zulwarn]

Well, I think I got rid of the black screen by deleting "steam_api64.dll" in the FFXIV\boot folder. The game was able to load and quit this time after without getting stuck in a black screen. At first I was renaming the SteamClient64.dll from my Steam folder, which worked just as well but would get downloaded again whenever Steam restarts.

I am unsure on what steam_api64.dll does but it was causing me problems so I'll probably have to delete it every time it gets downloaded, hoping it doesn't cause any problems.

Only time will tell if this truly was the problem.

[Casti_EL]

steam_api64.dll is part of the steam client and manages api connections with Steam for things like authentication, game updates and cloud storage. Weird that removing that solves the issue - I wonder if it's trying to update something on Steam and is unable to do so (i.e. that file becomes locked by a process).

Do you have anti-virus software running on your computer? If so it may be worth excluding the FF folders/Steam folders as it could be this locking a file and preventing it from exiting properly.

It's also worth disabling any overlays (where possible) you may have active (steam, nvidia, etc) as these can also cause issues.

[Zulwarn]

I have Windows Security that came with Windows 11, and I have placed the ffxiv folder in exclusions section and I still get black screen on exit with the the steam_api64.dll in place but once removed, the game would load and exit fine. Nvidia's and Steelseries Overlay are disabled,
and I have been using Steam Overlay but tried it disable but it changed nothing. I have no idea what the steam_api64.dll is linked too that is causing this issue but I have read about other posts of this problem and seems I'll just have to change the file name of steam_api64.dll after
every update or major update until it either works itself out or I get lucky and sometime happens that fixes this issue.

The game is still playable and this issue is little annoying as I am worried the problem would resurface and every time I go to load or exit the game, I would get a black screen.