When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Every time i log in
Frequency: Every time i log in
World name: Behemoth
Character name: Astrid Strieber
Class/Level: thamaturge lv. 21
Party or solo: solo


Connection Specs
- Modem maker/model number: TP-Link Ax1800, Wi-Fi 6, Dual Band Gigabit 5 DBI - Ex220

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home Single Language 64 bits (6.2, Compilação 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13650HX (20 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 14
SYSTEM_BIOS 1.10.0
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 16068.703MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 27844.703MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 454.896GB SYSTEM_FREEDISC_SPACE 245.873GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.957GB SYSTEM_FREEDISC_SPACE 631.068GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) RaptorLake-S Mobile Graphics Controller
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8034.352 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eccbb1c211cc3b2d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.4575
SYSTEM_GRAPHICS_DRIVER_DATE 7/10/2023 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3050 6GB Laptop GPU

Browser Information
- Name and version of the browser currently in-use: Mozila Firefox
- Internet Explorer Version: 120.0(64bits)

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Every time I enter my main character, the game crashes at the loading screen. But if I enter a secondary character it gives an error window

"An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2023-11-08_12:58

ffxiv_dx11.exe+ 16B3E6D
ffxiv_dx11.exe+ 6270C
ffxiv_dx11.exe+ 60D93
ffxiv_dx11.exe+ 15FA020
ffxiv_dx11.exe+ 15FB6CF
ffxiv_dx11.exe+ 15FE185
ffxiv_dx11.exe+ 4BDB5C
ffxiv_dx11.exe+ 1C0692
"
I uploaded a screenshot of the error on imgur: imgur.com/D2WVCbX
I already tried to update every single driver on my pc, graphic card driver, bios driver, everything.
I also tried to repair the game in the client, reinstall.