Greetings midlanderhyur,

I'm very sorry for any inconvenience caused to you by this issue you've reported. Unfortunately, as what your fellow adventurer Final-Fantasy has mentioned, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the SQUARE ENIX North American Support Center.

This thread will be moved to "Separate Support Required" as a result.