Greetings shaigan21193,

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. As this appears to be an issue with in-game settings it would be best to contact the in-game Game Masters for further assistance. You may contact a Game Master using the /supportdesk command for further assistance and referring to the ticket number you originally created for the issue. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received.

Thank you for posting in the Final Fantasy XIV Technical Support Forums

This thread will be moved to "Separate Support Required"