Is there a community management team?

[Aravell]

Perhaps it's because the job is advertised as a job mostly involving Fan Fests and Twitch Streams, with some "check the Forums" on the side? Perhaps because they are neither moderators of the forums nor paid to respond in the forums? Perhaps because Square Enix considers other social media just as important, if not more so, than the forums?

Did I say they had to respond? I said I want them to acknowledge. Something as simple as a tick next to the thread showing that it has been seen by a community manager would do wonders.

[DPZ2]

Did I say they had to respond? I said I want them to acknowledge. Something as simple as a tick next to the thread showing that it has been seen by a community manager would do wonders.

I'm sorry. I usually use the word "engage" to imply a two-way communication, rather than a simple acknowledgement. If you meant the word "acknowledge", use that word.

So, what happens when your post gets a tick mark and nothing happens after that? Are you still going to complain they don't listen to anyone on the forums if they don't act on your complaint/suggestion? Or will that little bit of effort appease you?

[Aravell]

So, what happens when your post gets a tick mark and nothing happens after that? Are you still going to complain they don't listen to anyone on the forums if they don't act on your complaint/suggestion? Or will that little bit of effort appease you?

The tick would show that a community manager that reads through forum threads does actually exist, so people can be certain that they're not yelling into a void. And so what if they don't act on suggestions immediately? Most people understand things don't happen instantly. Nothing's stopping people from continuing to give their feedback. Remember that Yoshi P once said it wasn't possible to make the game display damage types, years later, we got damage types display.

The point is to show the players that the official forums actually has any official presence. You may be fine with the forums being full of trolls and doomposting every other day, but I'd rather see the forums be the place for feedback that Yoshi P claims it as.